Customer Service High School

Amber Betts

Richmond, VA

**********@*****.*** - 804-***-****

WORK EXPERIENCE

Front End Manager

Garden Ridge - Sandston, VA - August 2013 to Present

Responsibilities

Open & close the store as a keyholder, manage the front end, do morning & nightly cash audit for the store,

assist customers with returns & exchanges, write out break schedules, and unload & stock freight.

Accomplishments

Making sure that customer service was a main priority for the front end of the store.

Skills Used

Excellent customer service, communication, management, and organizational skills.

Personal Caregiver

Public Partnership LLC. - Chelsea, MA - July 2008 to Present

Responsibilities

Attend to patient's needs, prepare meals for patient, bathe & dress patient, take patient to appointments, and

give patient their medication when needed.

Accomplishments

Always make sure that the patient is well taken care of making each day more comfortable, and easier for them.

Skills Used

Excellent organizational, and verbal skills.

(GSA)Guest Service Attendant/ Starbucks Trainer

Target - Richmond, VA - August 2008 to August 2013

Responsibilities

Manage front end, give cashiers thier breaks, answer telephones, count & bundle money for the stores

registers', train new cashiers on cash registers, train new baristas in Starbucks, place Starbucks weekly order,

and unload & stock Starbucks merchandise, and prepare beverages.

Accomplishments

I am always being fast, fun, and friendly. Making it a welcoming environment, as well as making sure that the

guest always comes first.

Skills

Have great leadership, organizational, social & communication skills.

Sales Associate

Ashley Stewart - Richmond, VA - February 2011 to October 2012

Responsibilities

Assist customers, run cash register, change clothes on mannequins, unload & unpack merchandise, and

assisted with any other needed tasks.

Accomplishments

I always made sure that the customer was greeted properly, and had the best service that i could provide.

Skills Used

Had good customer service & social skills.

Sales Associate/Cashier

Kmart - Richmond, VA - July 2006 to March 2007

Responsibilities

Assist customers, run register, answer telephones, and assist at customer service when needed.

Accomplishments

Always made sure the customer was satisfied with my service.

Skills Used

Had good social skills.

EDUCATION

High School Diploma in General Studies

Virginia Randolph Community High School - Glen Allen, VA

2004 to 2008

SKILLS

I have management & training skills. I also have excellent communication skills.

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