Customer Service/Sales Manager
Resume:
Luke Gallegos
Commerce City, CO 80022
Objective
Looking for a challenging position, where my
motivation and extensive experience of both customer service and sales will
be utilized to their full potential.
Summary of Qualifications
Dependable leader, excellent communication and management skills, and a
deep knowledge of the banking industry.
Experience
Personal Banker
First National Bank, Brighton, CO
July 2013 to Present
. Exceeded quarterly customer service/sales goals. Originated consumer
and commercial loans, while adhering to strict credit guidelines.
Coordinated sales goals and customer flow with branch manager and
other branch team members to service bank and postal service
customers. Educated tellers in product changes and implementations of
new procedures. Increased customer retention by building customer
loyalty through effective communication and integrity. Created weekly
branch schedule for banker and teller teams. Efficiently handled
customer maintenance and service requests in a timely manner.
Director of Sales/Customer Relations
Marinovich Method, Redondo Beach, CA
July 2012 to June 2013
. Developed and tested front-end customer service software and
operational procedure systems while communicating all progress with,
and educating Chief Information Officer. Interviewed, hired, and
trained sales and customer service representatives to handle incoming
call/online chat volume. Contributed to daily board meetings with data
analysis and front-end operations. Implemented company initiatives to
customer service and sales team members.
Assistant Branch Manager
Wells Fargo, Woodland Hills, CA
October 2008 to June 2012
. Interviewed new bankers and tellers. Educated, and supervised new and
experienced team of bankers/financial advisors to exceed their
daily/weekly/quarterly sales goals, while following federal
regulations, and proper policies and procedures. Consistently
increased customer satisfaction scores and employee retention rate.
Communicated and implemented policies and role-assistive tools to both
sales and operations team members, making each role more effective and
complimentary to the other.
Operations Manager
24 Hour Fitness, Sherman Oaks, CA
November 2003 to October 2008
. Interviewed, hired and trained new customer service staff. Supervise
customer service/cleaning/sales staff. Set sales goals to exceed
company guidelines while increasing service quality. Order club
supplies/equipment while strictly adhering to budget goals.
Coordinated with club manager for employee communication, scheduling,
sales, and day to day operations.
Corporate Trainer
Red Robin Inc., Denver, CO
November 1998 to October 2001
. Provided training to new and seasoned employees for all restaurant
positions. Instructed staff, both on location, and in a classroom
setting. Travelled to new restaurant locations nationwide to provide
newly hired staff with job-specific training while adhering to a
strict pre-opening schedule. Coordinated travel budgets with
supervisor, to ensure compliance to company policy.
Accolades
First National Bank- #10 in company for loan volume in initial quarter Q4
2013
Wells Fargo - #2 branch in Los Angeles Metro, "Jump-Into-January" sales
contest Q1 2011
24 Hour Fitness - #1 club in company, June-July 2007 sales contest
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