Customer Service Maintenance

Daniel Rosales

*** **** ********* ******- ***********, Ohio 45506

Mobile: 937-***-**** - ********@*****.***

Objective

To obtain a career opportunity within an organization where I can utilize my organizational, customer service, and administrative skills to the benefit of my employer.

Summary of Qualifications

Proven leadership skills in building effective cross-disciplinary teams, cultivating successful leaders, Identifying unseen problems, and generating innovative solutions

Professional Experience

Caella Photography-(08-2013-Present)Managed and coordinate events .Setup photo booth and operate. Provide security at all events.

FedEx Freight-Shop Supervisor-(02-2010/08-2013) West Jefferson,Ohio Manage operations of shop facility, personnel, inventory of parts and budget. Plan and supervise all maintenance shop activities with a staff of ~ 20 mechanics. Manage day-to-day shop operations by overseeing maintenance and repair activities involving mechanical, hydraulic, diesel, pneumatic and electrical systems. Respond to any and all concerns and act on them promptly as they relate to: Safety Mechanics abilities to perform his/her duties effectively. Maintenance procedures and equipment closely with internal customers, dispatch and operations on status of with development for Shop appearance standards to include efficient use of shop bays and and drive process discipline initiatives that enhance closure of repair orders; inventory control; Proper use of Shop Planner; Repair Order and Vendor Repair Order guidance

Service Writer-Shop Supervisor- (05-2004/ 01-2010) US Xpress Ent., Springfield, Ohio Responsible for supervisory functions and personnel management: hiring, training, evaluating, assisting employees with work related issues, employee scheduling, productivity description of repairs, coding work and recording technicians time.

Specific tasks include opening and closing of repair orders, taking driver write ups, interacting with drivers, maintaining input into shop log, reviewing and correcting shop repair orders, parts distribution, tracking outside repairs and communication with operations.

Parts Inventory Coordinator (05-2003/05-2004) Werner Enterprises, Springfield, Ohio Position purpose, to stock, order and ship tractor and trailer parts.

Issued proper parts for tractors and trailers per the request of the technician. In the event proper parts were not in stock, I was responsible for ordering the proper parts from the appropriate vendor.

Stocked and ordered as needed. Charged parts out to the proper work order.

Production Associate (01-1996 / 04-2003) Honda Of America Manufacturing, Marysville, Ohio Assembly production of duties consisted of installation of exhaust systems, abs couplers, headlights, speakers, tires,carpet,wiper motors, headliners, interior lights,a/t covers, oxygen sensors,grommets, garnishes, motors, suspension systems,clutches. Supervised as a D.H. department head[second in command] for a year and a half.

Supervised a crew of 10- 15 associates. A wide range of air guns, torque wrenches and robotic arms were used or assisted in installing most parts.

Education

1986 - 1990 Springfield South High, Springfield, Ohio

College Prep

Degree: 1990;

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