Customer Service Manager

Chad S. Parramore

*** ****** ****** ****

Cairo, Georgia 39828

Phone: 229-***-****

Email: ****.*********@*****.***

Qualifications

• 13 years experience in clerical, customer service hospitality

• Proficient in all facets of Office Administration

• Strong leadership qualities with flexibility to work alone or as a team member

• 3 years management experience with over 15 or more employees

Work History:

02/2011-10/2013 Red Roof Inn Tallahassee

Night Auditor/Manager on Duty

• Answered phone, greeted and assisted visitors. Handled general administrative duties,

such as filing, faxing, copying, and mailing.

• Compute and process standard accounting entries.

• Balanced Credit Cards daily and researched charge backs and provided documentation to

support charges.

• Inventoried the front desk area of supplies and gave order to general manager every

month.

• Trained part time guest service representatives to work relief audit shift.

2009-2010 Unemployed & Enrolled in College at Thomas University

2006– 2009 Super 8 Motel Tallahassee

Auditor/Customer Service Representative

• Received cash and check receipts, maintained ledger book and computer record of bank

deposits

• Compute and process standard accounting entries

• Posted billing and ran various invoices for guest and agencies

• Answered phones, greeted and assisted visitors, and handled general administrative

duties, such as filing, faxing, copying and mailing

2005–2006 Fairfield Inn Tallahassee

Auditor/Customer Service Representative

• Received cash and check receipts, maintained ledger book and computer record of bank

deposits

• Posted billing and ran various invoices for guest and agencies

• Answered phones, greeted and assisted visitors, and handled general administrative

duties, such as filing, faxing, copying and mailing

• Follow up calls to all guest to make sure everything is to their satisfaction

2003-2005 C.E. Brooks Investments d.b.a. Super 8 Orlando FL

Asst. Manager, Manager

• Managed 25 employees including front desk and housekeeping.

• Received cash and check receipts, maintained ledger book and computer record of bank

deposits

• Posted billing and ran various invoices.

• Answered phones, greeted and assisted visitors, and handled general administrative

duties, such as filing, faxing, copying and mailing

• Made daily deposits also stock count and inventory adjustments.

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