Human Resources Manager
Resume:
Madeline Lee
Santa Clara, California
********.******@*****.***
Professional Experience
Human Resources Specialist
January 2008 - December 2012
Zynx Health, part of Hearst Health Network
Los Angeles, CA
Major team player in a team of two that supported 200 employees. The
HR Team was consistently rated highest on Employee Satisfaction
Surveys as well as the organization being recognized as a "Top 100
Workplace" by Modern Healthcare.
. Managed the entire performance review and merit planning process
twice a year. Built and implemented multiple review templates
for the new online appraisal system (WingSpan) when the company
transitioned from paper based reviews. Educated employees and
managers about annual performance review objectives and
procedures. Created detailed spreadsheets by departments to
ensure merit increases stayed within budget and reported it to
the parent company.
. Revamped, streamlined, and managed the on-boarding process.
Created procedural manuals, from making offers to sending
introductory paperwork, payroll, and new employee welcome
packages. Created and managed a two-day cross departmental New
Employee Orientation to assist new Zynx employees with ease of
transition to their new positions, and to better understand the
company's value and culture.
. Sourced, recruited, and interviewed approximately 50% of new
hires during my tenure with the company. Researched, customized,
and implemented the appropriate applicant tracking systems
(BalanceTrak & Taleo) during my five years, in order to
accommodate the demands of accelerated growth of the company.
Documented and analyzed which recruiting tool/domain HR should
emphasize time and budget on. Assisted with new job requisition
process.
. Researched options and established various employee retention
programs: tenure awards, new baby welcome packages, year-end
employee appreciation gifts, and employee recognition awards.
. Coached employees and managers across all departments on
performance issues, disputes, Worker's Comp rights, general HR
practices and procedures. Partnered with HR leadership and
corporate labor attorney on litigations.
. Established HR internship programs. Recruited and trained a
total of 6 interns and 2 temps.
. Administered various Leave requests and created packages to help
employees understand the processes and entitlements, such as
maternity, short-term and long-term disability, and time off
requests.
. Launched and maintained the Employee Handbook annually.
Motivated employees to sign acknowledgement of updated policies
each year.
. Organized manager coaching workshops and workplace ergonomic
training, which lead to higher employee retention and
satisfaction, decrease in ergonomic workstation expenses.
. Prepared annual Affirmative Action Plan; compiled and reported
data for 6,000 true job "Applicants" to Berkshire to ensure that
Zynx Health is an equal opportunity employer.
. Payroll and Benefits liaison between parent company and Zynx
employees to guarantee employees receive timely support and
solutions; managed timesheets for non-exempt employees and
stayed up to date to CA Labor Laws.
. Managed accounts payable under the Finance department for 6
months; procurement card expense reporting.
Human Resources Coordinator and Office Manager
May 2003-June 2007
Northwestern Associates in Aesthetic Plastic Surgery
Chicago, IL
An affiliate of Northwestern Memorial Hospital
. Rebuilt and managed a multi-million dollar medical practice
successfully by creating strategies to increase patient flow,
patient care awareness, and more efficient office operations.
. Facilitated new employee orientation, educated new personnel on
hospital and office operations, computer systems, and
administrative responsibilities.
. Coordinated team meetings to plan and implement strategies that
resulted in increased patient retention and recruitment.
. Developed and implemented financial strategies by analyzing existing
repayment plans and loan options, resulting in a 300% increase in
financial growth in just over two years.
. Managed budgets effectively through monthly analysis reports,
which served as guidance for employee compensation, bonus
distributions, tuition reimbursements, tax payments and accounts
payable.
Education
Kellstadt Graduate School of Business
DePaul University
M.Sc., Human Resources Management
College of Agricultural, Consumer, and Environmental Sciences
University of Illinois at Urbana-Champaign
B.Sc., Animal Sciences
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