Manager Real Estate

LYTISHA L. SANTIAGO

**** **** ********* ***, *** 101 ~ Oakland, CA 94610

925-***-**** Cell

*******@*****.***

HIGHLIGHTS OF QUALIFICATIONS:

. Exceptional communication and interpersonal skills

. Strength in ability to maintain professionalism and graciousness

under heavy workload and pressure

. Able to accurately establish priorities and adapt quickly to changing

environment

. Ability to manage multiple tasks/projects under tight deadlines and

changing priorities

. Ability to handle sensitive and confidential information with

discretion

PROFESSIONAL EXPERIENCE:

Pac-12 Conference

8/10 to 3/2014

Executive Assistant

Provide daily high-level, confidential executive support to both the

General Counsel/VP Business Affairs and the Chief Financial Officer; also

provide executive support for the Pac-12 Commissioner when requested.

Provide guidance, support and mentorship to the Front Desk Coordinator as

their direct supervisor.

. Exercise independent judgment and acts on behalf of executives

within scope of authority

. Maintain a high level of professionalism with interactions among,

executives, board members and associates across multiple

organizations

. Heavy calendar management with extensive alterations with conflict

resolution including conference, meeting and speaking engagements.

. Coordinate travel logistics including air, hotel, transportation and

itineraries

. Event, meeting and conference coordination to include annual Event

Managers Meeting and Student Athlete Health Conference in Las

Vegas, NV

. Member of the VIP & Hospitality team that provides our Conference

Delegates with an unforgettable VIP experience at championship

events to include the Football Championship Game, Men's Basketball

Tournament and Rose Bowl

. Dissemination and organization of confidential information and

documents; maintain corporate records

. Vendor and client relations, communication and contract management

. Reconcile business expenses as well as billing and payment

authorization for expenses and special events

. Selected to provide executive support to the Commissioner in the

absence of his assistant

. Direct supervisor for the Front Desk Coordinator

. Assist the Director of Human Resources in recruiting and HR strategy

initiatives

Synergie Tech Solutions LLC - Pleasanton, CA

10/08 to 4/10

Executive Assistant / Human Resources Coordinator

Provide high-level administrative support to the executive team to

include the Chief Executive Office, Chief Operations Office, and the

General Manager. Work closely with the executive team to handle

issues related to payroll, benefits, communications, employee

relations and immigration.

. Prepare detailed reports; draft executive-level documents and

key correspondence

. International and domestic travel to include Visa and travel

document preparation

. Meeting and event management and coordination

. Development and implementation of company's policy and

procedures

. Vendor & Client relations, communication and contract management

. Assist in recruiting and HR strategy for US and International

projects.

. Coordination and communication with healthcare supplier and

payroll processing

. Manage and maintain personnel records and confidential documents

. Manage resume submissions and applicant tracking using Jobscience

(Salesforce).

. Conduct interview, candidate selection, negotiations and the on-

boarding process of new hires with respective clients including new

employee orientation, process of new hire paperwork, payroll and

benefit eligibility

. Handled all issues relating to international employees to

include VISA processing and documentation

Marcus & Millichap Real Estate Investment Services - Oakland, CA 8/07 to

9/08

Operations Manager

Serve as office facilitator and supervisor of Brokerage Staff for leading

commercial real estate firm and executive support to the Regional Manager.

. Responsible for training all new Staff members, Agents and Assistants

on company software applications, policy, and procedure to include in

person and remotely managed interaction

. Creating, maintaining, and retaining all confidential transaction,

employee and brokerage staff records within the Real Estate Investment

Services pursuant to the California Department of Real Estate and

company policy

. Meeting and event management to include Summer & Holiday parties,

monthly office events and agent incentive contests

. Follow SAP policies and procedure to process payables and transactions

to also include loan requests and expense reimbursements

. Work alongside the Regional Manager to ensure corporate policy and

procedure are met by brokerage staff and employees

. Ensure that regional office culture and operations are in compliance

and aligned with corporate policy

Oakland Raiders - Oakland, CA 5/00 to 6/03 &

Oakland Raiderette

5/09 to 5/13

Obtained the highly coveted position as one of the cheerleading ambassadors

for one of the NFL's top football teams and help to establish a positive

public image through public relations, promotional and charity events.

. Participated and performed in Super Bowl XXXVII and all home field pre-

game and halftime shows

. Participated in community and charity events alongside NFL players,

dignitaries, celebrities and youth organizations

. Selected to represent the Raiders in Djibouti, Africa to entertain

our US Troops at Camp Lemonnier for Super Bowl XLVII

Innovative Mortgage Solutions - San Ramon, CA 9/05 to 8/07

Marketing Coordinator

Responsible for developing new referral sources through contact with

mortgage professionals and maintaining established business relationship

for credit repair and debt negotiation department.

. Establish and develop new business relationships through contact of

mortgage professionals by office visits, phone, and email

correspondence

. Responsible for information dissemination, identification,

assessments, pre-qualification and application process of clients

. Cold-call and coordinate with office managers of mortgage companies to

attend sales meetings to conduct and lead credit workshop

presentations

. Responsible for training mortgage professionals to utilize our credit

service software

EDUCATION:

Saint Mary's College of California

Brooklyn College - Brooklyn, NY

CERTIFICATIONS:

California Notary - Commissioned since 2010

SKILLS: IBM & Macintosh computer systems, MS Office Suite, E-mail systems;

Google Apps; multi-line telephone system, CRM database management including

Salesforce; applicant tracking system to include Jobscience; Typing: 70 WPM

Contact this candidate