Customer Service Representative

C hanell M i tchell

**** ****** ***** *** ***** Las, Vegas Nevada 89086 702-***-**** m **********@*****.***

Objective: Seasoned customer service representative with solid analytical skills, problem solving,

organization skills, and excellent verbal and written communication skills, seeking a career in a stable

company with growth potential

Experience:7/20011-2/2014: Las Vegas Freightliner

Receptionist

Answer phones and operate a switchboard. Route calls to specific people. Answer inquiries about

company. Greet visitors warmly and make sure they are comfortable, Coordinate mail flow in and out of

office. Send email and faxes, Perform basic bookkeeping, filing, and clerical duties, Did daily cash reports

and bank deposits, Checked out all customers for Service,Parts,Bodyshop,New and used sales. Made

sure all cash reports balanced.

Experience: 10/2009-8/2010:Sales,Reservation Agent,Starwood Hotels,Lancaster,Ca

answer calls in a high volume inbound call center, booking over 80 reservations per day for over 1,000

Starwood properties, maintain guest privacy, assist customers with any questions regarding their

accounts and room charges, resolve discrepancies pertaining to accounts while providing the highest

quality of customer service. As well as up sell,And Cross sell different hotels world wide,as well as sell

company products .

Experience: 05/2006-02/2009: Reservation Agent, Harrah's Entertainment Inc., Las Vegas, NV.

Answe

r calls in a high volume inbound call center, booking over 30 reservations per day for over 50 Harrah’s

Entertainment Inc. properties, maintain guest privacy, book additional accommodations such as

limousine, spa, and golfing reservations, assist customers with any questions regarding their accounts

and room charges, resolve discrepancies pertaining to accounts while providing the highest quality of

customer service.

Experience: 08/2005-02/2006: Collector, Capital Management Title, Las Vegas, NV.

Placin

g and receiving over 100 calls per day regarding customers past due accounts, adhere to federal/state

collection laws, exceed/maintain recovery goals, negotiate payment arrangements, address and research

billing inquiries, perform collections and recovery tasks, resolve account concerns, escalate/transfer

issues to next level if necessary, perform data entry.

Experience:10/05-03/2006: Customer Service Representative, Manpower Temp Service, Las Vegas, NV.

Answe

r calling in high volume inbound call center, answer questions regarding their accounts, address and

research billing inquiries, answer product and service feature questions, process credits and payments,

resolve account and service concerns.

Experience:09/2004-05/2005: Customer Service/Cashier, Wal-Mart, Las Vegas NV.

Ensure a consistent and quality store experience, perform price changes, provide quality customer

service, solve customer concerns promptly and effectively, use cash registers to checkout customers.

Experience:06/1999-08/2004: Customer Service Representative/Receptionist, Video City, Lancaster CA.

Attac

h security tags to merchandise, fill merchandise to sales floor, organize and maintain stockroom and

back-stock merchandise, perform shipping and receiving duties, process shipments within scheduled time

frames, respond quickly to merchandise requests, use cash registers to checkout customers, research

customers’ requests in database, make reservations, process memberships.

Education:

06/2001Diploma, Littlerock High School, Littlerock CA.

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