Project Manager

Cynthia L. Wynn

*** **** ****** • Hoffman Estates, IL 60169 • 708-***-**** • **********@***.***

DEDICATED TEAM PLAYER, HARD-WORKING, ENTHUSIASTIC FIELD TECHNOLOGY SPECIALIST with a broad

understanding of IT networks, hardware and software including: installations, troubleshooting, and upgrades. Provide Technical Support

and training over the phone, via email, and in the Field. Driven by new challenges and desires to be successful in IT Project Management

and Teaching.

Dissertation phase of PhD in Information Technology Project Management at Capella University.

Masters of Science in Information Systems with a minor in Networking from DePaul University.

Set-up and provide technical support for FedEx Office including Abbott Laboratories in Abbott Park, IL and McDonald’s

Corporation in Oakbrook, IL.

Provide Information Technology support for 300 employees including installations, upgrades, and troubleshooting computers

and servers in Illinois and Wisconsin.

Completed technical manuals and developed test plans for Indiana Court Case Management Software project.

Received an award in 2010 for supporting software testing, reconstructions, remodels, and ensuring stores are technically

running well. Received an award in 2012 for completing the Center Servers Refresh Project two months before the scheduled

deadline.

Manage Local Area Networks and completed Infrastructure layouts for 29 stores. Train employees and external customers on

different technologies for Brother International Corporation and FedEx Office locations using PowerPoint.

Assisted Project Managers with BP/Amoco integration project and Project Managers at FedEx Office on different projects.

TECHNICAL PROFICIENCY

• Software: Local Area Network, TCP/IP, Microsoft Office (e.g. MS Excel including Pivot Tables, MS Access, MS Word and

Microsoft PowerPoint), Microsoft Outlook, Microsoft Publisher, Microsoft Visio, Microsoft Project, Microsoft XP, Microsoft

Vista, Adobe Acrobat Professional, Cisco IManage, SharePoint, SPSS Statiscal Software, Salesforce, Adobe Connect, and

Citrix.

• Hardware: workstations, routers, switches, hubs, patch panel, peripherals, servers, UPS, Point of Sale workstations, Cisco Voice

Over IP phones, CAT5 and CAT5E cabling.

PROFESSIONAL EXPERIENCE

Field Technology Specialist 2009 – present

FedEx Office – Schaumburg, IL

• Present technology topics and updates at monthly District Meetings and Weekly Conference Calls using PowerPoint

• Support the testing and deployment of technical systems by selecting the testing locations, installing computer hardware,

software, and providing feedback to project managers, software developers and senior management

• Train team members on technology systems, tools, customized software, and business workflow

• Document hardware infrastructure layouts that include data connections and switch configurations

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• Conduct surveys and quarterly Technical Systems Audits to make sure systems are compliant and validate electrical panels

• Configure Digital Video Recording (DVR) equipment for security cameras and add DVRs to the network

• Add Cisco VOIP phones, workstations, fax machines, and servers to local area network

• Assist Telecommunications with set-up for Warm Transfer at FedEx Office 24-hour locations by connecting cables to patch

panels, switches, conduct phone line inventory, and as a Liaison between Telecommunications, Operations, and Vendors

• Plan, schedule, and manage deployments in the Field, remotely via phone, and email

• Distribute and submit reports to Field Technology team using Microsoft Excel and SharePoint

Project Manager 2007 – 2008

National Association of System Administrators – Crystal Lake, IL

• Managed project and tracked project schedules using MS Project

• Participated in project planning, scope of project, and set milestones

• Tested and tracked software to ensure the elimination of bugs and viruses

• Created workflows, process flows using MS Visio and created manual to assist with the development of software

• Worked with Managers and Software development team to translates business requirements to system design

Knowledge Management and Reporting Lead 2005 – 2007

Accenture - Chicago, IL

• Served as liaison between Business Operations, Information Technology, and Telecommunication

• Published Human Resource content on Accenture intranet including Payroll and Benefits information and assisted clients

over the phone

• Created call center volume forecast for budgeting, updated knowledge base, and assisted with setting up new clients

• Conducted Workforce Management by scheduling, defining, generating, and distributing reports for the call centers

• Assisted Telecommunication with setting up Avaya phones in the call centers

EDUCATION

• Capella University – Minneapolis, MN

All But Dissertation - IT Project Management

• DePaul University - Chicago, IL

M.S. in Information Systems-Networking

B.S. in Marketing

• Wright Junior College - Chicago, IL

A.A. in Liberal Arts

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AFFILIATION

• Member of Project Management Institute since 2011

MILITARY

• U. S. Army Reserve - Honorable Discharge

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