Customer Service Manager
Resume:
Bret Lacey
**** **** **** *****, **** Jordan, Utah 84084
****.*****@*****.***
www.linkedin.com/in/bretlacey/
Career Summary
With over ten years of residential and commercial property management experience, my skills
include on-line marketing, leasing, contractor and vendor supervision, budget and financial
statement preparation and effective owner and tenant relations. Other areas of knowledge and
expertise include preventive maintenance, repairs, remodeling supervision, collections, safety
issues and knowledge of insurance and risk management.
I have successfully managed small and large apartment communities, time share resorts,
commercial properties and home owner associations and acted as the Project Manager for three
construction projects including an office space, a maintenance building and a 10,000 square foot
recreation center.
Core Strengths and Abilities
• Web based marketing and tenant services
• Exceptional customer service
• Timely lease renewals to reduce resident turnover and reduce costs
• Effective account collections and evictions to reduce delinquency and vacancy
• Maintenance and preventive maintenance programs
• Efficient unit turns to reduce vacancy costs
• Risk management, insurance issues and safety inspections
• Budgets, financial statements and legal compliance
• Fair Housing compliance, Owner status reports
• Efficient processing of receivables and payables
• Effective hiring, training, disciplining and evaluation of staff
• Knowledge of the Section 42 Tax Credit program
• Word, Excel, Outlook, G-mail, Yardi and Tenant File and Onesite
• Team building, leadership, organization, multi-tasking, effective time management
• Working with a sense of urgency and effective problem solving
Education and Training
• B.S. Degree, Food Systems Administration (Business Management), BYU, Provo, Utah
• Certified Apartment Manager (CAM) from the National Apartment Association
• Resort Manager Certificate from the American Resort Development Association
• Member of the Utah Apartment Association (UAA)
• Member of the Institute of Real Estate Management (IREM)
• Member of the Community Association Institute (CAI)
• Utah Real Estate License (inactive status)
Employment History
Shuttle Bus Driver
Work Activity Center, Salt Lake City, Utah. November 2013 to present.
• Transport mentally challenged adults to and from daily work assignments
Property Manager
Home Basics Real Estate, Orem, Utah. 4 months.
• Managed 180 individual homes, condos and townhomes
• Updated the Resident Selection Plan to comply with Fair Housing law
• Over-hauled the lease renewal process so that 94% of accounts have current leases
• Redesigned collections policy and procedures to collect past due renter accounts
• Responsible for all marketing and leasing activities
• Made buying and selling recommendations to real estate investors
• Provided real estate services for buyers and sellers
Property Manager
Property Management Systems, Salt Lake City, Utah. 3 years 0 months.
• Managed 18 home owner associations-1,050 total units
• Secured all 18 accounts with long-term management agreements
• Increased management fees by 6% during a difficult economy
• Redesigned budgeting process saving 40% in budget preparation time
• Reduced the number of board meetings held by home owner association boards
• Completed dozens of common area maintenance and remodeling projects
Property Manager
Horizon Property Management, Bountiful, Utah. 7 months.
• Managed 3 troubled apartment communities with 398 units
• Improved the quality of tenants though better marketing and tenant screening
• Increased occupancy to budgeted goals and standards
Director of Resort Operations
Vacation Resorts International, Salt Lake City, Utah. 8 years 3 months.
• Managed 12 timeshare resorts and their home owner associations in the Western US
• Provided excellent customer service to 9,500 time share owners
• Supervised 75 staff members in five states
• Developed a new budget format that reduced budget preparation time by 40%
• Brought on four new resort locations increasing company revenue by $425,000 annually
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