Administrative Assistant Customer Service
Resume:
YAZARETH RIVERA
RESUME OF QUALIFICATIONS
Milwaukee, Wisconsin 53221
Telephone: 414-***-****
OBJECTIVE: To obtain a position which presents a challenging career opportunity,
and will allow me to demonstrate my abilities and utilize my
education and experience; a position that provides the potential for
professional growth and advancement.
EDUCATION:
Milwaukee Area Technical College - Milwaukee, Wisconsin
Associate Degree in Business Management conferred December, 2013
Relevant Coursework: Business Statistics, Insurance (all lines,
business and personal), Business Finance, Business Development,
Accounting, Human Resources, Marketing, Business Communication, MS
EMPLOYMENT: Office, Psychology, Sociology, and Economics.
2004 to 2009
ACTUANT CORPORATION, Enerpac Manufacturing Division
Milwaukee, Wisconsin
CUSTOMER SERVICE REPRESENTATIVE
Accountable for supporting Territory Managers and Distributors
throughout the United States and South America. Responsible for
quoting prices and lead times, entering and tracking purchase orders,
and keeping abreast of changes and additions to the product line of
cylinders, bolts and hydraulics for heavy construction. Dealt with
NAFTA and logistics for international orders. When customers called
direct, quoted list prices and availability, and recommended they
2003 to 2004 call a Distributor in their area. Received information about new
Distributors from Territory Managers. Also transferred calls from
Distributors to technical support with specific issues. Interacted
with the Engineering Department, and handled notarized correspondence
in compliance with regulations when delays and/or problems occurred.
WHEATON FRANCISCAN HEALTHCARE
Milwaukee, Wisconsin
ADMINISTRATIVE ASSISTANT
2000 to 2002 Staffing the front desk in the Purchasing Department, responsible for
answering telephones and routing calls to the correct Buyers for the
Covenant Hospitals within the system. Greeted visitors and properly
directed for meetings with Buyers, or the Director, or the Regional
Manager. In addition, scheduled and coordinated meetings and
conferences for the Director and Regional Manager. Controlled
inventories and ordered general office supplies.
SBC AMERITECH
Milwaukee, Wisconsin
ADMINISTRATIVE ASSISTANT
LANGUAGES: Professionally responded to inbound calls from customers with issues
regarding their residential land lines; listened to problems,
explained features, documented conversations via computer, and when
REFERENCES: appropriate, set-up times and dispatched technicians. Consistently
met productivity quotas. Advanced to the position of Service Leader;
oversaw approximately fifty employees, and handled escalated calls to
ensure customer satisfaction. Transferred out of the call center and
became responsible for tracking technicians hours worked, vacation,
holiday and sick time, and FMLA time.
Bilingual - Fluent in English and Spanish.
Furnished on Request.
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