Customer Service Human Resources

Location:

Posted:

March 07, 2014

Jessica Marple

Sinking Spring, PA 19608

*********@*****.***

Objective

Secure employment as a key player of a business that provides me the opportunity to be a member

of their team.

Qualifications

• Bachelor of Arts in Business Administration, with a concentration in Marketing

• Familiar with Microsoft Windows, Microsoft Word, & Microsoft Excel

• Experience in customer service, marketing, management & human resources

Professional Experience

• Wawa

Customer Service Leader (2009 - 2013)

•Managed employees on my shift along with all cash handling at registers and safe

• BJ’s Wholesale Club

Member Acquisition and Retention Manager (MARM) (2007 – 2009)

• Responsible for managing & training desk members on selling & renewing memberships

• Maintained and kept business files

• Responsible for authorizing refunds and returns

• Responsible for sending weekly Marketing Recap

• In charge of planning and implementing promotional events at club level

• In charge of implementing member appreciation events

• In charge of handling and reviewing member complaints

• Aided Human Resources in the hiring, firing and interviewing of potential employees

• Responsible for recruiting & scheduling of desk team members

• Giant Food

Customer Service Leader and Front End Supervisor (2002 – 2007)

• Training new Service Center Associates

• Processing Western Union money orders, bill payments, and money transfers

• Managing all cashiers, service associates, and service center associates

Education and Accomplishments

• Reading Area Community College 2009-2012

Associate in Applied Science in Respiratory Care

Recipient of TB Society academic scholarship

• Kutztown University 2002-2006

Bachelors in Business Administration with a concentration in Marketing

Woman’s Golf Scholarship Recipient & 2002 Female Rookie of the Year