Registered Nurse Customer Service

BAO NGO

**** ******** *** ***** #**, San Jose, CA 95138

Phone: 831-***-**** Email: *.******@*****.***

OBJECTIVE

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To obtain a full time position that will enable me to use my professional

work experience to achieve corporate goals.

SUMMARY OF QUALIFICATIONS

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. Proficient in Microsoft Word, Excel, Power Point, Outlook, type 60+

wpm

. Self-motivated with an ability to prioritize important tasks

under little or no supervision

. Meticulous attention to detail and strong organization skills

. Hardworking team player with determination to learn new concepts

quickly

. Ability to work quickly under pressure in a fast-paced

environment

. Outstanding customer service relations

PROFESSIONAL EXPERIENCE

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VA Palo Alto Health Care System, Palo Alto, CA 94304

Administrative Support Assistant, December 2011 - March 2012

Anesthesiology Service:

. Create monthly schedule for physicians, nurses, and residents

rotating in the Intensive Care Unit (ICU) and Medical/Surgical

Intensive Care Unit (MSICU)

. Coordinate and assist new residents to complete their background

checks and get appropriate computer access codes prior to starting

their rotations

. General administrative duties including faxing, filing, answering

phones, etc.

. Provide primary support for the Administrative Officer and Chief

of Anesthesiology Service

VA Palo Alto Health Care System, Palo Alto, CA 94304

Volunteer, September 2009 - December 2011

Office of the Chief of Staff:

. Provide primary support to the Office of the Chief of Staff

. Transmit electronic communication with various clinical services

regarding Physician Pay, Composition Panels, and Annual Pay Raises

. Assist with the coordination for the Women Veterans Program

Manager (WVPM) interviews

. Schedule interviews via telephone and email in a timely manner

. Arrange appropriate conference rooms for all participants

. Ensure all interview panel participants are aware of interview

dates, times, and locations

. Take minutes to assist with the selection of the most qualified

WVPM

. Ensure service compliance with The Joint Commission by preparing

and organizing a policy binder for the Director for Clinical

Support, as well as for the Chief, Quality Management

. Assist the Director's Office with occasional front desk telephone

coverage

Extended Care Service:

. Perform various clerical duties such as filing and photocopying

patient time logs, medical records, and other vital documents

. Control and manage a high volume of service's competency folders,

Quality Assurance (QA) folders, and personnel folders for all

Staff Physicians and Registered Nurse Practitioners order

. Originate and design data entry worksheets for Peer Reviews

. Securely access the Computerized Patient Record System (CPRS) to

verify patient information through medical records and care

approvals

. Training on retrieving and processing patient billing information

for home care, palliative care, and hospice care through VistA

(U.S. Government computer system)

SummerHill Homes, San Ramon, CA 94583

Purchasing Assistant, December 2010 - June 2011

. All duties included in the Contract Administrator position

provided below

. Create Options Picture Book for the Sales team of each project

. Send, receive, and organize bid packages for Purchasing Agent to

review

. Set up Options program for each project in Accounting system

. Manage builder rebate program

. Assist Purchasing Agent as needed to complete deadlines

SummerHill Homes, Palo Alto, CA 94304

Contract Administrator, July 2005 - August 2008

Job Responsibilities:

. Assist with implementing a new accounting system and ensure a

smooth running environment

. Support many high level employees including V.P. of Purchasing,

Senior V.P. of Construction, Director of Purchasing, and

Manager/Project Engineer with duties such as filing, copying,

memos, mailing, budgets, bidding, and any special projects that

needs accomplishments

. Assist purchasing agents with bid process (create bid packages,

order plans, and FedEx packages)

. Generate Purchase Orders for Subcontractors to bill and work

closely with accounting department to ensure Subcontractors get

paid correctly and in a timely manner

. Generate contracts to help build over 500 homes in 9 different

communities

. Work with a Third Party Insurance to enroll subcontractors into

our insurance program and collect all insurance information

. Make certain that all contracts are signed, returned, and

finalized in a timely manner to ensure legal compliance

. Work closely with Subcontractors via email and phone to help

with any problems with contracts and payment issues

. Set up projects in Builder MT (accounting system)

. Create contracts for each subcontractor that is awarded a job

and make sure they are signed and returned within a certain time

period

. Issue change orders and purchase orders requested by the

purchasing agents in a timely manner

. Control incoming phone calls from subcontractors to help with

payment and contract issues while displaying professionalism

. Serve as a liaison between subcontractors and purchasing agents

EDUCATION

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University of the Pacific, Stockton, CA

Cumulative GPA: 2.98, August 2000 - December 2003

. Completion of one year pre-pharmacy advantage requirements for

the Five-year Pharm.D. program in the School of Pharmacy, August

2000 - May 2001

. Five-year Pharm.D. qualifications:

. High school GPA of 4.11 and a combined SAT Critical

Reading and Math score of at least 1250

. Completion of general education and upper division courses

required for a B.S. in Computer Science, August 2001 -

December 2003

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References available upon request

Contact this candidate