Manager Customer Service
Resume:
Portland, TN *****
[Website]
***************@*****.***
Karen Mullins
OBJECTIVE Seeking to obtain a Property Management or Administrative position where I can apply my
experience and efficiently contribute to the company’s growth. Although most of my experience
has been in Property Management, I believe with my experience in customer service, computer
skills, billing, collections, sales, marketing, data entry and all other aspects of office work, I
could open my career opportunities.
Excellent organization. Working knowledge of Microsoft Office, Excel, Outlook, Rent Roll,
SKILLS &
Blue Moon and AMSI. Profound ability to work within a team and effectively communicate.
ABILITIES
Admirable collection and eviction experience. Ability to prepare marketing plans and meet
deadlines. Ability to perform resident relations, leasing activities and administrative functions.
ASSISTANT PROPERTY MANAGER, LENOXGATE APARTMENTS
EXPERIENCE
April 2007 to July 2012
Assisted Property Manager in daily operations of the property. Handled all rent postings,
collections and evictions. Took care of all resident complaints, concerns, questions and request
on a daily basis. Handling telephone inquiries, setting appointments, showing and renting units,
processing move-in, setting up leases, executing renewals, and handling all aspects of move-
outs. I also planned and worked resident functions, as well as marketing. Performed yearly audit
on all resident files and monthly inspections on buildings and common areas
ASSISTANT PROPERTY MANAGER, HUNTINGTON PARK MANOR
April 2006 to March 2007
Rent collections and postings. Handled month end close out reports. Showed and Leased
Apartments. Handles all aspects of Lease paperwork and move out SODAS. Property Sold.
PROPERTY MANAGER, HUNTERS CREEK
July 2004 to February 2006
Supervised a team of two maintenance, one Leasing Agent, one in house cleaner, one grounds
person, and scheduled vendors for painting and carpet replacement or cleaning. Handled Rent
collections and evictions. Scheduling of all make ready and vendors, Month End close out and
staying within budget. Approved all applications. Left due to needing to move back to Nashville.
LEASING AGENT, ROYAL ARMS
April 2000 to May 2002
Leased Apartments and handled all aspects of putting files together, running applications and
showing apartments. Had to leave due to surgery.
LEASING AGENT, SIGNATURE POINT APARTMENTS
February 1997 to March 2000
Leased Apartments and handled all aspects of putting files together, running applications and
showing apartments. Property Sold
ACCOMPLISHM
ENTS Increased office organization by developing more efficient filing system and resident database.
With the exception of 4 months, I maintained 0 delinquency in a 5 year time span, raising
resident retention from 35% to 75%.
REFERENCES
UPON
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