Sales Customer Service

H. CLAY LUTTRELL

**** ******** **. . *******, ********* 53598

608-***-**** (Cell) . ************@*****.***

SALES MANAGER

Outstanding sales representative/manager with confirmed results. Proven

sales/management ability is a combination of drive, knowledge, and care for

the customer, dealership and its employees. Developed keen understanding

of life cycle purchasing and customer relationship management. Closed over

250 major sales contracts annually earning local and national recognition

among the company's sales force. Forged strong, lasting relationships,

modeled impeccable integrity, loyalty, communication, and commitment.

Client Relationship Management . Contract Management . Market Analysis .

Closing-the-deal

Client Needs Assessment . Profit & Loss Management . Sales Quotas .

Inventory Management Forecasting .

Internet Marketing . Financing . Sales Management .

Team Leadership . Budget Management . Communication . Life Cycle Sales

Management

Technologies: MS Office Suite . Andriod and Iphone operating systmes .

Social Media Marketing(SEO and SEM)

Kayser Automotive Group, Madison, Wisconsin . 2012-2013

INTERNET MANAGER:

. Rehired to update and streamline internet processes and sales.

. Increased new and used car sales thru the internet department while

increasing CSI scores.

. Revamped internet marketing strategies for the dealership.

. Managed all internet sales personnel at the Kayser Nissan store.

. Provided customer service and sales for all clients who email in.

. Increased new car traffic and sales in order to help store become #1

Nissan store in Madison.

Zimbrick Nissan, Madison, Wisconsin . 2011-2012

ASSISTANT SALES MANAGER/SALES MANAGER:

. Increased New and Used car sales and profit.

. Set records for most New Nissans sold in a month.

. Redesigned the Internet Department for Zimbrick Nissan leading to

increased new and used car sales.

. Created new internet marketing strategies for the dealership.

. Managed sales personnel and processes at the Zimbrick Nissan.

. Won multiple awards for being top in sales from Zimbrick and Nissan

also.

Jon Lancaster Toyota, Madison, Wisconsin . 2010-2011

FINANCE MANAGER:

. Secured and finalized transactions in a legal and ethical manner while

maintaining high productivity.

. Completely enhanced customer satisfaction during the entire experience.

. Contracted Deals while maintaining the proper lender mix.

. Provided customer service and sales for all clients with integrity.

. Assisted the Sales departments with structuring deals.

Kayser Automotive Group, Madison, Wisconsin . 2006-2010

INTERNET MANAGER: Ranked 1st out of 80 sales people eight of the last 18

months; Ranked 2 - 5 out of 80 sales people 10 of the last 18 months; Top

10% of Internet sales nationally and Top 20% for all sales nationally.

. Averaged over $5.5 million dollars in sales for 3 consecutive years.

. Processed approximately 150-160 new contacts per month and typically

closed 20 or more per with an average sale of $20,000.

. Pioneered the Internet Department for Kayser Nissan. Created new

internet marketing strategies for the dealership.

. Managed all internet sales personnel at the Kayser Nissan store.

. Provided customer service and sales for all clients who email in.

. Won multiple awards for being the top sales person.

. Utilized major web retailers such as cars.com, autotrader.com and other

web lead generator sites.

. Recognized by the Wisconsin State Journal (June 21,2009), "Sunday

Spotlight", for success in sales.

D'Arpino Italian Restaurant, LLC; Springfield, MO . 2004-Present

PARTNER

. Decision maker on property valued at $60,000, start up expenses and

major equipment purchases.

. Provided financing for the business and worked contract negotiations on

a number of different areas for the restaurant.

. Reviewed and audit financials biannually.

EDUCATION:

2000/2004 Social Sciences, B.S.; 3.5 gpa

Springfield, MO

Dean's List all 4 years, and received multiple in-

school academic scholarships.

Evangel University

09/1998 College Preparatory, Advanced Diploma

Roanoke, VA

LaCrosse State All-Star Team

LaCrosse State-Champion Runner-up

Cave Springs High School

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