Customer Service Quality Assurance

DANA GEREMONTE

** ********* ****** ******, ** *2151 781-***-**** (H) 617-

***-**** (C) acc0qf@r.postjobfree.com

SKILLS: Organized and detail-oriented

Familiar with Microsoft Word and Internet Explorer

Experienced with basic office equipment including

computer, printer and copier

Volunteer:

09/06 - Present Grassroots International

Jamaica Plain, MA

Volunteer

Fold thank you letters, put them in envelopes and address

them for mailing.

Organize and file folders as requested.

Internship:

03/06 - 04/06 Spaulding Rehabilitation Hospital

Boston, MA

Data Entry / Clerical Intern

Recorded patients' menu choices and ensure these were

consistent with dietary restrictions.

Labeled menus prior to patient distribution.

Photocopied menus as needed.

WORK EXPERIENCE:

12/02 - 01/03 Globe Aviation Services

East Boston, MA

Baggage Handler

During busy holiday season, assisted ticket screeners and

customers with baggage.

Provided quality assurance, ensuring size and weight of

bags complied with regulations.

02/02 - 04/02 Stop and Shop Market

Everett, MA

Cart Attendant

Collected and returned shopping carts from parking lots.

Bagged groceries when necessary.

05/00 - 07/00 Showcase Cinema

Revere, MA

Usher

Took customers tickets in an orderly manner.

Informed movie-goers about facility.

Cleaned and maintained all of the theater areas.

07/97 - 08/98 Chelsea Public Library

Chelsea, MA

Maintenance / Janitor

Responsible for general cleaning and upkeep of the library

and its grounds.

Assisted librarians with shelving returned books.

EDUCATION/TRAINING:

01/06 - 04/06 Community Work Services

Boston, MA

Customer Service Training, 1/06 - 4/06

Chelsea High School

Chelsea, MA

Diploma, 2000

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