Human Resources Customer Service

Yolanda Crudup

*** ***** ****, *********, ** ****9

Cell: 919-***-****

Email: ********@************.***

To obtain a position where I am able to utilize my knowledge and experience within a company and continue to support their mission, vision and values.

Skills

* MS Word, MS Excel, MS Office, Power Point, Windows Outlook, Internet, ProComm, Acrobat Reader, Netscape, Alpha Numeric and Numeric data entry. Use computerized spreadsheet.

* Answer telephones, compose letters, coordinate events and meetings, schedule appointments, balance figures, and compile statistics.

* Establish and maintain filing system and logs, research information using CRT, and personal computer equipment, word processor

Work History

NOVANT HEALTH FRANKLIN MEDICAL CENTER 2008

HR Administrative Specialist III

Supports the overall function of the Human Resources Department to include; Being first point of contact for all employee Human Resource questions Assisting with recruitment process by ensuring a smooth and seamless pre-hire on-boarding process Effectively communicate On-boarding procedures, detail and status to candidates, recruiters, and hiring managers,Send Welcome Packets/New Hire Documentation to new employees (new hire orientation, paperwork, I-9 Compliance and E-Verify, and background checks) Benefits administration and updating HRIS Maintaining employee files and HR paperwork Respond to various requests for information and Leaves of Absence Attendance Performing employment verifications, Coordinating employee meetings and special events, Assisting in compiling and maintaining records for use in employee benefits administration, Developing and executing reports to monitor and manage employee information Assisting HR Department as needed Recruitment, employment practices, employee relations, coordination of benefits programs and establishing and maintaining human resources policies and procedures. Assist with payroll for the Nursing staff. Assist human resources director, type all job descriptions, and prepare annual and 90 day evaluations, memos, and new hire checklist with new hire descriptions to be signed. Answer 4+line phones, Interview and sit in on terminations. Handle and audit employee benefits. Search for criminal backgrounds, I-9 E-verify, license verification. Handle switchboard some evenings, ER registration, Telemetry Clerk and Unit Secretary. Handle timekeeping through Kronos, PeopleSoft, Garnishments and Child Support orders.

GENWORTH FINANCIAL (KELLY SERVICES) 03/2006-10/2006

Solicitation Representative

Outbound and Inbound call center, Explain delinquent accounts to mortgage holders, Type and send workout packages to borrowers to get accounts back on track, Keep records on all borrowers on a spreadsheet each month, Communicate with borrowers on information packages until complete

VIRGINIA CHECK CASHERS 07/2005-01/2006

Customer Service Representative

Cash payroll, tax, SSI, government and personal checks, Knowledge of the ten-key and basic math functions, Take payments on telephone, lights, water and cable bills, Provide customers with money orders, stamps and envelopes; Use of money counting machine, computers and Western Union System

LINDAS PROFESSIONAL CLEANING SVCS 03/2004-01/2006

HR Generalist

Support all employees with questions on payroll, payroll checks, and input personal data in payroll system, preferred scheduling, and benefits packaging, Data entry Handle benefits, criminal backgrounds and license verification. Supports the overall function of the Human Resources Department to include; employment practices, employee relations, coordination of benefits programs and establishing and maintaining human resources policies and procedures

SPRINT 8/200-03/2004

Specialist 1/QA

Provide online 1st level technical support for consumer and business products/services and retain Products and revenue; Prepare service orders and perform PC entry, Information retrieval & coordinates Service dates; Interfaces with receive repair, call centers to share information and resources required to Customer inquiries/problems.

THIS IS A MONITORED POSITION.

Education

Granby High School Norfolk, VA

Ashford University Online

VGCC

Certificate Accounting Fundamental

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