Customer Service Management

NICHOLE REDDEN

*** ******** ***** ***** ********, CO 81503 970-***-**** *********@*****.***

Professional Profile

Energetic and dependable individual with professional experience in geological field data collection and processing,

office management and transportation resources fields. Currently seeking a challenging career to compliment

invaluable job skills acquired in previous employment as well as implement theory learned at the university level.

Effective team player with solid communication and leadership skills. Adept at managing multiple, diverse tasks

simultaneously; works well under pressure and in difficult work environments. Technically proficient in Microsoft

Office products, and mapping software such as ArcGIS and Trimble Business Center.

Skills

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Database management and creation using Excellent customer service and public relations

Excel, Access, Google Drive and ArcGIS skills

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Creation and implementation of maps and Operating multiline phone systems

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routes for public and private use Administrative support to office and field crew

• Strong critical thinking and independent time personal in a prompt and professional manner

management skills

• Supply and equipment acquisition and

distribution

Software Experience

• Petra

• RockWorks

• ESRI ArcSuite, including ArcGIS, ArcCatalog and ArcScene

• Microsoft Office Suite, including Word, Excel, Power Point, Access and Outlook

• GPS software, including Trimble Business Center, Trimble Pathfinder, TOPO USA and Garmin

• Adobe Suite, including various editions of CS5, Lightroom, Paintshop and Photoshop

• Surfer

• CAD

• PubWorks

Education

Colorado Mesa University Expected Graduation Date: May 2014

Bachelor of Science, Physical Sciences (Completion of coursework March 2014)

Concentration: Geology

Minor: Geographic Information Science and Technology

3.38 GPA

Academic Honors Thesis:

Geological Investigation of Cook Canyon Magnetic High: Magnetic and Structural Surveys in Pinon Mesa,

Cook Canyon, Mesa County, Colorado, U.S.A.

Professional Experience

MESA COUNTY DEPARTMENT OF TRANSPORTATION, Grand Junction, CO March 2013 – Present

Public Works- Road and Bridge Intern

• Independent acquisition and processing of field GPS data using Trimble and ArcGIS software.

• Maintaining and updating database of county roads and structures.

• Inspection and documentation of county roads and structures per county and state guidelines.

• Support to personal within Road and Bridge department including issues regarding GIS, inspection

reports, and databases.

• Assist department personal and managers with daily operating and planning tasks as needed.

Professional Experience Continued

A BETTER LIFE EXPERIENCE, Grand Junction, CO April 2004 – May 2010

Day Program Manager

• Oversaw daily business operations, as well as the hiring, training and supervision of 12 employees and 35 clients.

• Creation, implementation, and documentation of government and in-house documents according to HIPPA,

government and company standards.

• Designed and supervised transportation routes for clients, as well as training and support for route drivers.

• Management of fleet vehicles and equipment including repairs, licensing and purchasing.

• Provide customer service, including responding to and resolving concerns and complaints.

• Community liaison with local business and the general public to create and encourage jobs for individuals with

disabilities.

MESA DEVELOPMENTAL SERVICES, Grand Junction, CO September 2000- November 2006

Supportive Living Services/Vocational Rehabilitation Specialist

• One on one supportive service for clients with physical, mental and developmental disabilities in their homes and

places of employment.

• Conflict management and behavioral redirection of adults with high risk special needs.

• Budgeting and planning of client funds and activities.

• Transportation and support of client to and from day program, work and activities.

Certifications and Training

• Colorado Department of Transportation Flagger Certification Expires 07/15/2015

• H2S Awareness Training Expires 11/25/ 2014

• Whiting Oil & Gas Corporation Safety Certification Obtained 11/26/2014

• Hazard Communication & Global Harmonization Systems Obtained Nov 2013

Professional and Student Organizations

• Society of Exploration Geophysicists

o Active student member since 2010

• American Association of Petroleum Geologists

o Active student member since 2010

• Geological Society of America

o Active student member since 2009

• Sigma Gamma Epsilon (SGE), Zeta Nu Chapter

o President 2012, Secretary/Treasurer 2010-2011

• Grand Junction Geological Society

o Active member since 2009

• Student Chapter American Association of Petroleum Geologists, Colorado Mesa University

o Founding member

o CAB Representative 2013

• Colorado Mesa University Geology Club

o Founding member

o President 2012, Secretary 2010-2011, Treasurer 2010

• Community Activities Board, Colorado Mesa University

o Geology Club Representative 2010-2012

o Sigma Gamma Epsilon, Zeta Nu Chapter Representative 2009

o Student Chapter AAPG, Colorado Mesa University, Representative 2013

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