Quality Assurance Customer Service
Resume:
Johnny Nguyen
** ****** ****** ********** ** **453
********.****@*****.***
http://jnguyengamedesign.com
Objective: Position as a data entry specialist.
Education:
Bachelor's Degree in Interactive Media
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May 2011
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Becker College
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Worcester, MA 01613
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Special Skills:
Proficient in Adobe Photoshop, Adobe Illustrator, Graphic and Web Design, Game Maker
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Proficient in Microsoft Excel, Powerpoint, Outlook, Word
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60 WPM
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Proficient in QA testing, regression testing, ScrumDo
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Proficient in Data Entry. Keen eye for attention to detail.
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Experience:
Bose, E-Chat Sales Associate, Westborough, MA
Aug 2013 - Dec 2013
• Tended to customers and advised with product is perfectly suited for their needs.
• High level customer service.
• Data entry
• Capable of answering a consumer’s questions and demonstrate products.
• Professional, well-groomed, friendly and organized.
Trilight Studios, Quality Assurance Intern, Weston, FL
May 2012 - May 2013
• QA testing many different games and ensuring no game-breaking bugs are evident.
• Beta-testing and creating various bug reports for developers to see and fix.
• Worked with QA on testing, validated and tested bugs, ensured system usability.
• Identified and resolved problems.
• Assisted in group-based testing.
• Provided information and suggestions for testing purposes.
1
Johnny Nguyen
41 Schley Street Leominster MA 01453
********.****@*****.***
http://jnguyengamedesign.com
Studio X, Level Design Intern, Cambridge, MA
October 2010 - May 2012
• Designed many different levels using Powerpoint.
• Helped various team members improve the quality and complexity of their levels.
• Ensured no game-breaking bugs were evident.
Becker College Game Design Department, Quality Assurance Beta Tester, Worcester, MA
Fall 2008 - Fall 2011
Collaborated with two peers to beta-test 80 game projects designed by freshman via Game
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Maker.
Logged game bugs/glitches and reported them to Lead QA.
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Discussed projects and made QA suggestions to help improve logging various bugs.
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Used Javaforge as a base for logging bugs/glitches.
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Superkleen Dry Cleaners, Assistant Manager, Lunenburg, MA
May 2000 - September 2011
Managed daily operations.
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Tended customer needs
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Ensured highest level of customer satisfaction.
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Designed promotional flyers.
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References
• Paul Cotnoir, PhD, P.E., CMfgE, Chair, Bachelor of Arts in Design at Becker College
• Swapnil Soni, E-Chat Supervisor at Bose
• Rick Goodman, Vice President at 8D World
• Jason Griffith, Senior QA Engineer at Trilight Studios
• Aaron Van Buskirk, Software Engineer at Trilight Studios
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Johnny Nguyen
41 Schley Street Leominster MA 01453
********.****@*****.***
http://jnguyengamedesign.com
3
Contact this candidate