Manager Service
Resume:
Lilburn, GA *****
*****@******.***
AARON BROOKS
Field Service Engineer
OBJECTIVE
Ability to diagnose and troubleshoot basic and complex issues with MFP devices, Printing
SKILLS & ABILITIES
systems and computer networks. High volume, color and production color specialist.
EXPERIENCE FIELD SERVICE MANAGER / SERVICE MANAGER / TRAINER/: SOS OFFICE SYSTEMS PINELLAS
PARK FL.
5-1-1976 to 2-18-1993.
I began my career in the photocopier industry starting as a part time shop technician.
When I left the company to pursue interest in networking and communications I was the
Field manager of technical services responsible for 45 service technicians as well as
training.
During my tenure at SOS I also was their trainer.
I was trained and certified in the following manufacturers lines of equipment:
Sharp
Konica
Canon
Ricoh
Toshiba
Panasonic
OWNER: BROOKS COMMUNICATIONS INC.
2-19-1993 To 3-15-1998
I owned with my late wife, a telecommunications company. I established and ran the
service operations for the telephone / pager division.
SENIOR DOCUMENT SOLUTIONS SUPPORT SPECIALIST: SHARP ELECTRONICS CORPORATION
3-16-1998 To 2-10-2014
As a Senior DSS I was responsible for the maintenance and support of my
assigned territory. My duties included but were not limited to:
1. Resolution of complex field issues with Sharp MFP devices.
2. Management of my assigned territory.
3. Maintain budget (Both travel and parts)
4. Perform assistance as needed for zone duties both to assist my manager
and my counterparts.
5. Perform and conduct training courses both onsite and at the training
centers.
6. Perform technical hotline duties.
7. Assist in trade show setup, and coordination.
8. Assist my sales counterparts with field issues.
9. Assist in the preparation and evaluation of courseware for service
training.
10. I am current in training and certified to perform training classes and
support on every Sharp MFP.
11. Senior High volume specialist.
12. Color and production color specialist.
13. Technical liaison between the dealers and service support via the
engineering and QA staff.
14. Perform end user support visits to assist my dealers with complex
issues as well as customer relations issues.
15. Prepare and submit in a timely fashion, dealer visitation and
equipment inspection reports. Assist in the preparation of zone reports.
Submit and maintain all appropriate documentation related to travel,
dealer performance and budgeting.
EDUCATION GWINETT TECHNICAL COLLEGE
Information security certification
SHARP ELECTRONICS CORPORATION
THE FOLLOWING CERTIFICATIONS AND TRAINING WERE OBTAINED WHILE AT SHARP:
Training and certification on every model of Sharp MFP and network device.
Sharp Master technician.
Sharp Gold level certification both on the service and sales sides.
EFI Fiery certification on all Sharp Fiery models.
EFI Advanced color management.
University of Wisconsin “Train the trainer” certification.
Microsoft MCP certification.
Novell CNA certification.
Microsoft Office Specialist (Multiple disciplines)
CompTIA Security+ certification.
CompTIA A+ certification.
CompTIA Network+ certification.
CompTIA PDI+ certification.
CompTIA CDIA+ certification.
Page 2
I consistently achieved and exceeded my goals while at Sharp Electronics
COMMUNICATION
Corporation. In addition I have outstanding reviews from students I
instructed, my peers as well as my dealer principals and management
teams.
I am a team player and strive to exceed all expectations.
As one of the Senior DSS members of my team I was asked to assist both
LEADERSHIP
my manager as well as my counterparts with the resolution of complex
field issues and problems.
I was never reluctant to assist another member of the team and always
strived to come up with a resolution for all issues both assigned and not
assigned to me.
REFERENCES REFERENCES UPON REQUEST
Page 3
Contact this candidate