Customer Service Marketing

Ryan N. Johnson

**** ****** *** ***.**

Cincinnati, Ohio 45230

Cell: 513-***-****

Email: **************@*****.***

O BJECT IVE: To obtain a position where I can utilize the knowledge and skills I have

obtained through my previous employment, as well as be provided an environment where I

can continue to grow professionally.

Vantiv

September 2011- January 2013

Customer Service Professional

• Deal with Credit Cards

Problem solving

Provide detailed descriptions and break downs of bills and transactions

Process payments

Convergys

October 2010- January 2011

Customer Service Agent

• Respond to Customer and Insured calls

Confi rm insurance eligibili ty

P roblem solving

Review benefits/policies with insured’s

P rovide and demonstrate knowledge of coverage’s to insured’s

B urke Marketing

April 2007 - April 2008

January 2010- October 2010

Market Research I n terviewer

• Conducts marketing research studies by interviewing survey respondents for both

consumer and business surveys.

Follows survey scripts

E nter responses into computer system

K roger

September 2008 - November 2008

Stock Clerk

• S tock shelves

• Remove expired i tems from the shelves

• General clean/maintenance of break room and dock zone

I HOP

2004 - 2005

Busser

• Reset tables according to specifications

• Set up and break down dining room for each shift

• M aintain service stations in a clean and orderly manner

• Perform all opening and closing side work as required

• C lean and restock restrooms

S KILLS

• T ime management

• E xcellent customer service and support skills

• Able to work well under pressure

• E xhibit professional demeanor

• Able to multi-task

• Good planning, organizing and problem-solving skills

• P roficient in M icrosoft Word and Excel

E DUCAT ION

Cincinnati State 2007 -2008

The University of Toledo 2006 -2007

M ilford H igh School 2002 -2006

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