Customer Service Executive

Kristina Warvi

**** ****** ****** *** ****, CA **123 Phone: 408-***-**** Email: ******@*****.***

Executive Assistant

Highly Organized Adept Written/Verbal Communicator MS Office “Power User”

KEY SKILLS

Executive & Administrative Support Reports & Spreadsheets Extensive Experience in

Office Skills:

Accounting, Administrative, & Payroll Functions Personnel Management Filing

Database & Records Management Customer Service

Excel Word Powerpoint Outlook Quickbooks

Computer Skills:

PROFESSIONAL EXPERIENCE

Paws Place (San Jose, CA) Sole Proprietor, 11/98 to Current

Business Analyst: Developed and maintained a highly effective communication network with my

customers, vendors, business professionals within the community, and local and state colleagues.

Marketer: Created effective marketing campaigns and events to promote the business.

Accountant: Implemented and managed payroll, billing, and collections for the business.

Inventory Analyst: Maintained and audited the business budget on a weekly basis (i.e., staffing hours,

revenue, and expenses).

Managed, mentored, and trained a crew of over 20 employees at a time.

OnCommand (San Jose, CA) Executive Assistant, 01/97 to 11/98

Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and transmitting text,

data, and graphics.

Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents;

collecting and analyzing information; initiating telecommunications.

Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences,

and travel.

Represents the executive by attending meetings in the executive's absence; speaking for the executive.

Maintains customer confidence and protects operations by keeping information confidential.

Completes projects by assigning work to clerical staff; following up on results.

Prepares reports by collecting and analyzing information.

Applied Materials (Santa Clara, CA) Executive Assistant, 01/94 to 01/97

Produced information by transcribing, formatting, inputting, editing, retrieving, copying, and tr ansmitting text,

data, and graphics.

Conserves executive's time by reading, researching, and routing correspondence; drafting letters and documents;

collecting and analyzing information; initiating telecommunications.

Maintains executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences,

and travel.

Represents the executive by attending meetings in the executive's absence; speaking for the executive.

Maintains customer confidence and protects operations by keeping info rmation confidential.

Completes projects by assigning work to clerical staff; following up on results.

Prepares reports by collecting and analyzing information.

ACCT & FCF (Campbell, CA) Office Administrator, 01/89 to 01/94

Office Administration

Bookkeeping

Loan Processing

EDUCATION

Heald College (San Jose, CA)

Associates Degree, Business Administration, 1994

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