CURRICULUM VITAE

HOME ADDRESS : *** ******** ****

MARBURG

PORT SHEPSTONE

SOUTH AFRICA

4240

POSTAL ADDRESS : P.O.BOX 259

PORT SHEPSTONE

SOUTH AFRICA

4240

HOME NUMBER : +27-396******

WORK NUMBER : +27-396******

CELL NUMBER. : +27-795******

E-MAIL : acc0n5@r.postjobfree.com

PERSONAL INFORMATION

FIRST NAME : LEISHA

SURNAME : MEDILALL

IDENTITY NO. : 781**********

DATE OF BIRTH : 31 OCTOBER 1978

GENDER : FEMALE

MARITAL STATUS : MARRIED

DRIVERS LICENCE : YES –CODE 08

NATIONALITY : SOUTH AFRICAN

HOME LANGUAGE : ENGLISH

OTHER LANGUAGES : AFRIKAANS & ZULU

CRIMINAL OFFENCES : NONE

HEALTH : EXCELLENT

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EDUCATIONAL QUALIFICATIONS

LAST SCHOOL ATTENDED : PORT SHEPSTONE SECONDARY

HIGHEST STANDARD PASSED : MATRIC

SUBJECTS PASSED : ENGLISH

AFRIKAANS

MATHEMATICS

BIOLOGY

PHYSICAL SCIENCE

ACCOUNTING

TERTIARY EDUCATION : ADVANCED COMPUTER LITERACY DIPLOMA

• INTRO TO COMPUTING & WINDOWS

• MS WORD 1

• MS WORD 11

• EXCEL 1

• EXCEL 11

• ACCESS

• POWERPOINT

• WINDOWS 98

OTHER QUALIFICATIONS : SKILLS OBTAINED AT CURRENT JOB

• CRYSTAL REPORT WRITING

• PASTEL PREMIER

• SOLAR TECHNICAL COURSE

• INTERNET & E-MAIL

• ICDL CERTIFICATION

• PROJECT MANAGEMENT SKILLS

• AGILE SCRUM TRAINING COURSE

COLLEGE INSTITUTION

MSC PRIVATE COLLEGE

•

2

EMPLOYMENT HISTORY

Beekman Management Services (October 2007)

NATURE OF JOB : I.T Project Co-Ordinator / Product Owner

Duties:

Manage all new software development projects.

•

Assist stakeholders with writing stories for the product backlog in Agile Scrum process.

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Manage stories in the backlog. Using Easy Backlog and Attask to manage projects

•

Manage all web master

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Arrange Meetings for stake holders for all new and existing projects.

•

Liaise with staff about possible system changes and new features to be added to the system.

•

Provide Support on existing in-house software system.

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Perform General PA duties to IT Executive.

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Create new reports using the Report Designer.

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Run monthly Reports.

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Create users in in-house software

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Control user access in in-house software

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Development Testing for requested changes and new features to the system.

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Liaise with Programmers regarding changes and errors on the system.

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Upload adverts onto our website using the HTML Kit and File-Zilla.

•

Control and update Timesheets.

•

EMPLOYMENT HISTORY

Beekman Brothers Group (From March 2005 – October 2007)

NATURE OF JOB : I.T Helpdesk Support

Duties

Backup all company data daily via netvault on backup tapes

•

Restore information from backup tapes when required.

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Register clients on website +- 15-20 clients that were logged during the course of the previous day. Ranging

•

between 120 and 220 per month.

Help clients with website problems and reset passwords telephonically.

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Register clients and or send Forgotten Password via website telephonically.

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Help Technicians with general tasks. ie) Occassional ordering, general support and query follow ups in

•

regards to the IT Department:

o If staff have lost their connection to h: & z:

o Assist staff with word documents ( merge codes, inserting symbols etc.)

o Assist staff with Excel docs & formulas

o Assist staff with Email send receive errors,

o Assist staff with mail that stays in out box,

o Assist staff with Insert of Signature(outlook)

o Forgotten login passwords

o Help user to put their intranet desktops back

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Log work orders for Technicians in regards to work that has to be done.

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Follow up on any voice messages in regards to Client Website registration or staff problems

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Help staff with resetting passwords.

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Increasing access rights for staff as per management email authorisation.

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Setting up internet access/usernames and passwords for all staff.

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Setting up of new users in BBL as per management email authorisation.

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Print out and file all BBL Access requests.

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Adding and removing new/old staff members from address list and placing files in correct folder for update

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retrieval.

Help staff via SQL Query Analyser with system hanging.

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Log 30-40 telephonically requested problems of staff per day.

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Help telephonically, if unable to help, log under designated Technician.

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Make sure all Library items ie) Laptops/projector is signed out and make sure they are back on the set date.

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Once laptops are received, remove all unnecessary files, and transfer files required by user from laptop to

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Helpdesk PC and email them the files. Update laptops with the latest Trend updates.

Run full system anti-virus scan on laptops once received updated.

•

Ie) Make sure Laptop is ready for next user – antivirus updated, battery charged and cables,mouse etc. are

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there.

Help 3-7 resorts plus minus twice a day with email deletion off server due to either size of emails or spam.

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Help resorts with general PC problems.

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Any changes to Asset register ie) staff movements, new pc’s/printers/licences etc

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Assist staff with all BBL Queries

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Assist Mike with testing of BBL (all other bbl queries)

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Creating & editing Headers & Footers in BBL for letters.

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Assist user with setup and editing of standard letters in BBL

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Edit & create all documentation for the Department:

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o It Requirements New user form(editing)

o Courtesty Visit forms(created & editing)

o Machine Installation form ( Editing)

o Creating telephone contact list

o Tracking form for printer Movement(created & editing)

o Tracking form for It equipment sent for

Help staff to resize photos to put onto the intranet.

•

WEEKLY TASKS:

Email all resorts (Monday morning) to make sure their anti-virus is updated.

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Make sure server time is correct as per Telkom – #1026 (Monday morning)

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Any changes to Asset register ie) staff movements, new pc’s/printers/licences etc

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Checking and recording Trend virus patterns

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Checking Sus updates & making sure user run the update

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MONTHLY TASKS:

• Send out newsletters via bulk emailing program

• Printing out monthly Report.

• Printing Scanning Reports +- 50-75 pages per scanner.

• Handing out & collection of timesheets

• Handing out & collection of telephone sheets

4

Eskom-Shell Solar Home Systems (from September 2000 to 28 February 2005)

NATURE OF JOB : Data Capturer/Information Administrator

Duties

• Customer Fault Reporting Handling

• Processing of all Maintenance forms

• Processing of all Maintenance Assistants Payments

• Producing Reports with all Technical information required

• Compiling KPI Reports for the Technical Department

• Drafting & Editing of Minutes

• Accommodation & Travel Arrangements

• Organization of events in the Technical Department

• Responsible for the organization of year end parties

• Represent staff in Technical Department in the Consultative Forum

• Deal with staff Grievances

• Responsible for stationery and stock requisitions

• Responsible for printing of barcodes

• Training of staff on completion of forms

• Assisting in the design and implementation of company database

• Assisted in the testing of faulty components

• Responsible for setting up presentations

• Management of all Maintenance Assistants, Maintenance Officers and Administrators

• Responsible for setting up of Email Accounts

• Responsible for the periodic monitoring of e-mails

• Responsible for backing up of Managers e-mails.

• Responsible for setting up Internet Accounts

• Responsible for performing all backups and documenting them on a daily basis using Veritas

Backup Exec.

• Responsible for storing all backup tapes offsite

• Running of Crystal reports on a monthly Basis

• Monitor system performance both disk space and utilization.

• Performing of all Anti-virus updates on to the server.

• Installing of software on all user machines.

• Software support to all Departments

• Creating of user profiles on the network.

• Resetting of network passwords when user have forgotten them.

• Required to check emails and the use of Internet and report all irregularities to the line management.

5

Grobler & Seethal Attorneys (from January 1997 to September 2000)

NATURE OF JOB : Receptionist/Secretary

Duties

• Management of incoming and outgoing calls

• Documentation of correspondence

• Stationery Requisitions

• Responsible for outgoing mail (all legal documentation to court/Attorneys)

• Responsible for other administrative duties

• General office Etiquette

• Filing and Archiving

• Telephone inquiries

• Proper documentation for correspondence

• Manage the diary and organize meetings and events

OUTREACH PROGRAMMES

Hobbies

• Sport – Table Tennis, Swimming

• Computer Games

• Extensive Reading

• Movies

• Attending Religious Services

• Participating in fundraising projects

• Organising and planning events

OTHER PROFESSIONAL RESPONSIBLITIES

Formulation of Business Proposals and Plans

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Business Communications

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General Business Protocol

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Marketing and Advertising

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OTHER ACHIEVEMENTS

Crowned DEB IN 1997 – for Albersville United Club Debs Ball where I raised R15000-00

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towards the building of the Sports Club Hall.

Received Newcomer of The Year Award 2005

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Received Internal Service Excellence Award 2006

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Received Internal Service Excellence Award 2008

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Received Employee of the Year Award 2008

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Elected as the Product Owner for Company IT Projects 2013

•

REFERENCES

6

CHARACTER REFERENCE : MR WAYNE BEEKMAN

DIRECTOR

BEEKMAN GROUP

SOUTH AFRICA

CONTACT : +27-828******

acc0n5@r.postjobfree.com

CHARACTER REFERENCE : MR MICHEAL HUNTER

IT EXECUTIVE

BEEKMAN GROUP

SOUTH AFRICA

CONTACT : +27-396******

acc0n5@r.postjobfree.com

CHARACTER REFERENCE : COLLIN NADAR

TECHNICAL MANAGER

ESKOM SHELL

SOUTH AFRICA

CONTACT : +27-826******

CHARACTER REFERENCE : MR.ASHLEY GONZALVES

INTERNAL AUDITER

UGU DISTRICT COUNCIL

SOUTH AFRICA

CONTACT : +27-836******

CHARACTER REFERENCE : SEETHAL ATTORNEYS

MR LARRY SEETHAL

(ATTORNEY)

SOUTH AFRICA

CONTACT : +27-396******

AUSTRALIAN REFERENCES

7

CHARACTER REFERENCE : MR. RODERICK NARAIN

DIRECTOR

MEDPHARM PHARMACIES

MELBOURNE

VICTORIA

CONTACT : +61-400******

acc0n5@r.postjobfree.com

CHARACTER REFERENCE : MRS SANDRA STAPLEBERG

FINANCIAL CONTROLLER

THE HOLIDAY CLUB PACIFIC

AUSTRALIA

CONTACT : 07 55884470

acc0n5@r.postjobfree.com

CHARACTER REFERENCE : MR. PRANESH MEDILALL

REDHAT SOLUTIONS ARCHITECT

NEWLEASE

SYDNEY

AUSTRALIA

CONTACT : +614********

acc0n5@r.postjobfree.com

CHARACTER REFERENCE : DR SHARON KUMAR

DIRECTOR

PARK AVENUE MEDICAL CENTRE

CRANBOURNE

VICTORIA

CONTACT : (03) 59950766

acc0n5@r.postjobfree.com

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