Customer Service Management

Chad W. Jackson

*** ********* *** ********* *#

Hayward CA, 94544

Cell: 205-***-****

Email Address: *************@*****.***

SUMMARY Self-motivated business to business professional with over 10 years of experience in team work, strategic planning and

negotiation, project management and customer service experience.

I am seeking an entry level position in the video game design industry where I can assist with growth and development of the company.

I offer a comprehensive and extensive combination of creativity and analytical skills; with the ability to offer cost effective solutions tactfully,

effectively.

Dedicated to longevity with a company where I am awarded an opportunity to develop new attention-grabbing ways to carry out company

vision and goals

EDUCATION

University of Advanced Technology Tempe, AZ

AS; Science, Concentrated in Game Design

University of Florida Gainesville FL

Major: Anthropology Candidate

PROFESSIONAL DEVELOPMENT AND SOFTWARE SKILLS

• Working knowledge of MS Word, Excel, PowerPoint

• Beginner level c++

• Proven ability to grasp hold to new concepts and ideas and retain information well

• Problem solver, detail oriented, punctual, professional, well-spoken, proactive, analytical, team player, effective and efficient

• Analytical, professional, organized, customer service and business to business relationship building experience

• Proven track record of working well alone successfully as well as being a dedicated team contributor

• Comfortable working in fast paced environments, strategic thinker, planer and relationship builder

• Ability and comfortable with designing and maintaining flow charts while multi tasking and maintaining order

• Exceptional time management, verbal and written communication skills

• Welcoming of feedback, accepts criticism well and adaptable

LANGUAGES AND ADDITIONAL COURSES

Computer Applications, Database Management, English Composition, Fundamentals of Computer Programming, Introduction

To C++, Introduction to Computer Science, Introduction to Systems Design and Analysis, Introduction to Visual Basics,

EXPERIENCE

Professional Tire Collectors, Contractors and Recyclers, Inc. Birmingham, Alabama

Pro Tire, INC. August 2006- Present

• Responsible for providing excellent customer service, account management, sales and revenue recovery.

• Serve as the liaison between company and customers to ensure the best quality care is delivered effectively and

efficiently..

• Organize and maintain confidential information and financial records.

• Responsible for accurately documenting work flow procedures and following up with customers.

• Analyzes statistical data and reports to identify and determine causes of personnel problems and develop

recommendations for improvement.

Senior Lab Technician Birmingham, Alabama

Octapharpma Plasma May-Dec 2013

• Responsible for providing excellent customer service

• Responsible for the set up of machines while ensuring daily quality was up to part by recording temperatures of the

freezers and scanning in samples to be shipped for testing on according dates.

• Responsible for safely processing plasma by pulling samples from the processed blood.

National Football League 2006-2011

Oakland Raiders

Omaha Nighthawks

Chad W. Jackson

987 Forselles Way Apartment 9#

Hayward CA, 94544

Cell: 205-***-****

Email Address: *************@*****.***

Buffalo Bills

Denver Broncos

New England Patriots

Contact this candidate