Customer Service Supervisor

Wayne Flores

EMPLOYMENT RESUME

*** ***** ***** ** - ********, CA 95209

**********@***.*** - 209-***-****

Management/Administrative Position

Customer Service/Clerical/Computer Skilled

New Career Opportunities

WORK EXPERIENCE

Production Supervisor/Cook Room Supervisor

Seneca Foods - Modesto, CA - June 2013 to September 2013

* Production Supervisor/Cook Room Supervisor

* Supervised (35+) employees/Displinary actions as necessary

* Supervised fruit production

* Quality Control

* Time keeping/payroll

* Grievances/MOU

* Training

* Second Season...6/12 to 9/12

Loss Prevention Associate

Ross Dress for Less - Lodi, CA - June 2012 to June 2013

* Loss Prevention

* Mitigate loss of products

* Greeter

* Customer Service

* Supervise cashiers

* Work in conjunction with other law enforcement agencies

* Incident Reporting

Call Center Representative

Public Employees Retirement System - Sacramento, CA - April 2012 to May 2012

* Call Center Specialist, ability to handle calls 8-10 hrs per day, usage of 4 call boards/screens at same time,

ability to communicate the following in professional manner:

* Knowledge of All Medical/Health plans available for various enties including, State, City, Education, Retirees,

Counties within State

* Knowledge of all deductibles, co-pays, health plan costs, eligibilities, waiting periods, various benefits, contact

numbers, medical terminology

* Knowledge of Retirement plans per entity, costs, co-pays, divorce settlements/benefits, monthly pay outs,

community property accounts

* Knowledge of investment funds, supplemental retirement plans, cost of living dates, calculation of said

increases.

* knowledge of reinstatement rights, policies per various entities regarding said rights, retired annunants

employment, State employment agencies

* Death Benefits, Benifitary knowledge, compassion and professional demeanor for grieving spouse/member.

Handle all emergencies as they occur

* Knowledge of which department to forward calls in unable to resolve members issue

Parole Agent II-Specialist

Office of Court Compliance - February 2009 to December 2011

• Served as member of Self Monitoring Team/Auditor for State regarding California prisons pertaining to ADA

compliance

• Served as Subject matter expert, Valdivia lawsuit, AB109

• Provides expertise, technical assistance

• Policy interpretation, Reports for management, Legal epartment

* (Responsible for own clerical duties, advanced computer knowledge, graphs, Position papers, filing, mail

room, travel, reservations, telephonic communication, conference calls, scheduling meetings)

• Liaison with Attorney Generals Office, Legal, DAI, Special Master, respond to litigation, report to Governor,

Agency Secretary of Corrections)

BPH, and the public, via audit reports.

Parole Agent I

Ceres Parole Unit - March 2001 to February 2009

* Supervised parolees in the community. Serve as Officer-of-the-Day.

* Counseling, anti-narcotic testing, community resource referrals.

* Investigate violations, prepare various reports as needed.

* Assist in housing, Job training, work in conjunction with City, State, Federal law enforcement agencies

* Police, Violation reports, Court Testimony, Arrest, Use of force as required.

* Supervised case load of 80 parolees, Male, Female, CYA Youth.

Lieutenant/Sergeant

Richard A. McGee Correctional Training Center - Galt, CA - 1989 to 2001

Instructor, monitor, and rate student's performance. Adminstator supervising over 800 cadets at live in facility.

* Designed and implemented CDCR Use of Force Policy statewide.

* Responsible for all programs, functions relating to custody, discipline and security of inmates, staff and cadets

assigned to the facility.

* Class A school bus driver, transporting cadets to trading throughout N. California

* Wrote and implemented Corrections/Parole current (Use of Force policy)..Received Letter of Commidation

for teaching over 2000 employees .

* Administrate Officer of the day, supervising Academy grounds, all employees, supervise emergencies, order

overtime as necessary

* College Teaching Creditial from UC Berkeley.. Instructed of 39 different subject matters.

* Master trainer in charge of teaching other staff "Training for Trainers", (creditialing teachers for their institution)

on Statewide basis.

City Councilman

City of Manteca - Manteca, CA - January 1988 to January 1996

* Set policy for direction of city employees and department/s heads.

* Supervised and provided City Manager/City Clerk with direction for operation of all city departments.

* Adopt yearly general plan. Yearly MOUs (5) different bargaining units.

* Heard and decided all zoning matters.

* Served as Vice Mayor, Redevelopment Commissioner, Housing Authority Commissioner, Finance Authority

Commissioner, Board member Council of Governornments

* Served as City Administrator

* Hiring and firing appeals member

Correctional Sergeant

Parole and Community Services Division - Fresno, CA - 1988 to 1989

* Assist contract agency (Turning Point) and CDC in operation of facility.

* Supervision of staff and inmates in provision of housing, substance services for facility and residents.

* Supervised (50) inmates, (1) CDC officer, (2) Private industry vendors, (2) Cooks.

* Drug Counselor, Mediator

* Residential Treatment Center Administrator (12 hr shifts working diverse shifts of 4 days on 3 days off, then

3 days on, 4 days off)

Correctional Officer

Deuel Vocational Institution - 1981 to 1988

* A) Watch, Control Sgt, Housing Officer, Unit Officer, IST Instructor.

* Vac. Rel. Sgt, Ent. Bid Officer, Visiting, Tower, S&E Control, Sick leave relief and Dorm Officer.

* Supervised 100- 3000 inmates, 25 officers and various staff daily.

* Know, understand, and implement all rules of Department and Institution.

EDUCATION

Teaching Credential

UC Berkeley

B.A. in Political Science

California State University Stanislaus

Paralegal

Humphreys College

AA

Delta College

SKILLS

Management, Customer Service, Retail, Call Center, Production, Clerical, Advanced Computer knowledge,

Auditor, filing, scheduling meetings/major events for dignitaries, Security, Law Enforcement, Class A Bus Driver

Governorment.very diverse and willing to expand knowledge.

Contact this candidate