Customer Service Sales
Resume:
Zach H. Rasse
Middle Island, NY, 11953
******@*****.***
Previous Work
Experience :
Sept. 2013-Jan.2014
Lowe's Home Centers
Festus, MO., 63028
Position: Dept. Manager, Lumber & Building Materials
Supervisor: Kristopher O'Neal 636-***-****
Duties include: Training and Managing a staff of 5-6 people in my
Department. Performing weekly store reports, including cycle counts and
inventory. Providing exceptional customer service, Sales, operating
standard and motorized pallet jacks, operating a forklift, unloading
trucks, merchandising, loading customer's orders, and the ability to work
in and assist customers in multiple departments.
March 2012-Sept. 2013
1131 W. Gannon
The Home Depot
Festus, MO., 63028
Position: Hardware and Tools Associate/Cashier
Supervisor: Jay Farrell 636-***-****
Duties include: Providing exceptional customer service, retail sales,
merchandising, inventory, processing special order items in the company
computer system, maintaining above average sales goals, and the ability to
work multiple departments.
Awards: I have been employee of the month numerous times for going above
and beyond in customer service. I have also received consistent bonuses
for keeping our store at number 1 in sales in our district.
Oct. 2009-July 2010
12232 S. Highway 71
Rent-A-Center
Grandview, MO., 64030
Position: Customer Account Representative
Supervisor: Kris Baber 816-***-****
Duties included: Retail sales, maintaining existing customer accounts, as
well as creating new customer accounts, customer service, receiving and
logging inventory into the company database, merchandising, accounting and
collections on past due accounts. Opening and closing the store. Moving and
delivering furniture and appliances. Strong cash handling, merchandising
and customer service skills. Detail oriented, strong organizational skills
and the ability to multi-task.
March 2008-July 2008
8420 R Olive Blvd.
Mad Science Co. of St. Louis St.
Louis, MO., 63132
Position: Equipment Manager
Supervisor: Alan Simon 314-***-****
Duties included: Keeping inventory of all products needed for daily
childrens' science demonstrations, magic shows, and special school events.
Overseeing other employees packing kits for instructors to take to
presentations. Experience with handling chemicals, flammables and hazardous
materials. Ordering supplies, shipping and receiving, clerical office
duties, bookkeeping, Proficient in Microsoft Office, Word, ACT, and Excel
Spreadsheets. Excellent supervisory skills, personal, verbal, written,
phone and math skills.
Sept. 2007- March 2008
932 Loughborough Ave.
Lowe's Home Centers St.
Louis, MO., 63111
Position: Customer Service Associate/ Cashier
Supervisor: Jay Blume 314-***-****
Duties included: Retail sales, providing excellent customer service,
merchandising, stocking shelves, running the cash register, cash handling,
running the computer system to special order items, operating a forklift,
pallet jack, and motorized pallet jack. Forklift certified.
March 2006-November 2006
5110 Penrose
Lawson Screen Printing Products St. Louis, MO., 63115
Position: Warehouse/ Shipping and Receiving Clerk
Company Owners/Supervisors:
David and Ben Landesman 314-***-****
Duties included: Receiving incoming UPS and truck line freight. Unpacking
freight and stocking the warehouse. Processing customer orders and sending
them out using the UPS Worldship system. Delivering orders to customers in
company van. Keeping inventory, using a pallet jack, skidding and wrapping
pallets for truckline shipments, able to lift 50 lbs on a regular basis.
Filing daily invoices, entering information into company database,
communicating daily activities to management. Training new employees and
working in a fast paced environment. Experience handling flammables,
various chemicals and hazardous materials, while maintaining safety
standards.
May 2002-May 2005 901
Central Causeway
Ron Jon Surf Shop Long
Beach Island, NJ., 08008
The largest retail surf shop in New Jersey. Carrying all major brands of
surf and skate clothing,
shoes, accessories, surfboards and skateboards. We dealt in heavy volume
and worked in a fast paced environment. 3 years of management and
supervisory experience.
Position: Manager/ Warehouse Shipping & Receiving
Supervisor: Michele Passamonte-Goodwin--Corporate Director of Retail
Operations
321-***-**** ext. 1004
Duties included: Receiving, booking, and pricing all new merchandise,
logging all inventory into the company database, shipping customer orders,
and processing returns and inter-store transfers. This included
communicating everything within the database to Corporate Management and
training and supervising a staff of 6-8 people daily. Strengths included
strong employee management skills, retail sales, merchandising, cash
handling, data entry, customer service and math skills. Good knowledge of
UPS Worldship program, proficient in MS Word and similar word processing
programs.
Education:
Missouri Valley College Marshall, MO., 65340
Received Degree--B.S., Business Administration and Management, Minor in
Economics.
Literate in Computer Information Systems, Internet savy, ability to learn
new software quickly.
Knowledge of Microsoft Word and similar word processing programs.
3.7 Cumulative GPA and Academic Dean's List Student.
Marshall Senior High School Marshall, MO., 65340
Received High School Diploma.
3.8 Cumulative GPA and in the top 10 in my class.
References:
1. Rob Paterson 7 Midfield St., Stony Brook, NY., 11790
2. Joe Valle 12553 Zufall Ln., DeSoto, MO., 63020
3. Linda Wampler 6177 Hillsboro Rd., Bonne Terre, MO., 63628
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