Service Medical

LaKeesha Jones

San Diego, CA

***************@*****.*** - 619-***-****

Quality oriented individual with a reputation for service, satisfaction, and results. Proven ability to quickly learn

and utilize new methods, systems, and technology. People oriented and goal driven with exceptional time

management, communication, problem solving and listening skills.

WORK EXPERIENCE

Communications Specialist Front Desk

Henry Ford Village - Dearborn, MI - April 2002 to July 2013

Maintained accurate up to date lists of residents. Updated the census for hospitalizations and deaths

• Actively monitored departure and returns as well as arranged for transportation to various facilities

• Monitored all pull cords for independent living and paged on call physicians when needed

• Promptly answered, screened, and processed service requests and telephone inquiries with strict adherence

to confidentiality agreements and policies

• Responded to Crisis/Red Flag calls and referred to appropriate staff for resolution. Also alerted security to

emergencies in an accurate and calm manner

• Responded to customer complaints in a professional manner and resolved complaints successfully in

accordance with established guidelines.

• Quickly adapted to organizational changes and demonstrated flexibility in providing coverage and/or

availability via scheduling adjustments to best handle unexpected absences

• Experienced with Microsoft Windows Operating System and data entry.

• Demonstrated effective problem solving skills and the ability to multi-task and perform a variety of duties

as assigned

• Challenged the status quo by suggesting improvements and participated in organized efforts to improve

service levels.

Receptionist

Kaiser Permanente Hospital Medical - San Diego, CA - September 2000 to March 2002

Checked patients in/out, verified insurance information, obtained authorizations, scheduled appointments and

collected co-pays

• Answered multi-line phones, directed calls to appropriate departments and maintained professional contact

with physicians and hospital staff regarding patients and everyday work duties

• Demonstrated strictest confidentiality and adhered to all HIPAA guidelines/regulations

• Per management request traveled to various locations to provide support as needed

EDUCATION

Certificate in Medical Assistance

Concorde Career Institute - San Diego, CA

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