Customer Service Supply Chain

Joel A. Nunnally Jr.

**** ******* ***** **** **

Piedmont, Oklahoma, 73078

Phone 405-***-****, email: *********@*******.***

OBJECTIVE

To secure a position in supply chain management, logistics or related role,

utilizing my extensive experience in logistics, product sourcing, vendor

relations, inventory control, quality assurance and customer service to

assure operational goals for the company are exceeded.

SUMMARY OF QUALIFICATIONS

20+ years of material management, with solid logistics and supply chain

experience. Proven record for conducting comparative analysis, determining

specifications, managing inventory, and reducing costs in multiple business

environments including commercial and military aerospace and retail

business settings. Current Secret Security Clearance NAC/LAC/C

Skills in streamlining processes and improving the flow of information /

data include:

- Supply Chain/Logistics - Materials Management - Cost

Analysis

- DMSMS Resolution - R&M Analysis - Database development

- Vendor Sourcing/Procurement - Budgeting/Forecasting -

Scheduling

- Database Management - Risk Management - Technical Aptitude

- Quality Assurance - Compliance - Policies/ Procedures

- Relationship Management - Inventory Control - Contract

Administration

- Procurement - Marketing - Quality Audits

- Warehousing Management - Production Control - Time Study

Analysis

- Project Management - Time and Attendance - Customer Service

Excellent ability to handle multiple projects, establish priorities, and

delegate activities - Consistent record for accomplishments. Computer

skills: Word, Excel, Access, PowerPoint, Scheduler, Internet, Various

industry specific applications; expertise in setting up Access databases

and streamlining processes

EXPERIENCE

Supply Chain Analyst, (Logistics Engineer), Northrop Grumman TS, Oklahoma

City, OK (March 2012 to Present)

. Functional subject matter expert providing supply chain management

control of vendor purchases and auditor of processes to control inventory

management of both government furnished and weapon platform. Purchased

components supporting the

C-20 aircraft fleet stationed at operational bases in both CONUS

(Continental United States) and OCONUS (Outside Continental United

States). Resulting in overall 98% Mission Capable rate

. Database development and implementation with a focus to reduce cost and

benchmark the accuracy of the program's funding and expenditure

allowances. Resulting in a 99.998% accuracy rate

. Recipient of the Northrop Grumman's Technical Services Award of

Excellence 2010, superior customer service

. Recipient of the Northrop Grumman's Technical Services corporate

President's Excellence Award 2011for Program Management in cost

reduction, 18 million dollars

. Recipient of the Northrop Grumman's Technical Services corporate

President's 2012 Excellence Award for Program Management for significant

and extraordinary team accomplishments, and three internal Northrop

Grumman Technical Services (NGTS) Timely Awards Program (TAP) for

customer support and functional improvements of process control

. Recipient of the Northrop Grumman's Technical Services 2013 Quality is

Personal Award celebrating the everyday accomplishments and attention to

detail that drive company performance and mission success at every level

Logistics Engineer, Northrop Grumman TS, Oklahoma City, OK (July 2002 to

March 2012)

Interpreted technical drawings providing liaison services between

contractors, managers and technical departments to ensure work

performance requirements are met though data scrubbing processes that

provided the prioritization of project workloads

. Performed DMS/R&M (Diminishing Sources / Reliability & Maintainability)

data analysis to support supply chain management for all materials for

KC135 and B-1B platforms resulting on a reduction of AWP (Awaiting Parts)

and MICAP (Mission Capable) matrix's. Resulting in a cost avoidance of

over 37 million dollars

. Developer and manager of various databases used to tack data to assist

our customers and supporting vendors in the identification of problem

components or processes, in an effort to reduce the negative supply

impacts to the program. Used to identity high impacting obsolesce issues

and prioritization of those items

. NGTS IT-DES Business Unit Timely Awards Program- Significant and

Extraordinary Accomplishments- 2004

. NGTS IT-Technical Services Timely Awards Program- Significant and

Extraordinary Accomplishments- 2006

. NGTS IT-Technical Services Timely Awards Program- Significant and

Extraordinary Accomplishments- 2007

. Department of Defense Award of Excellence September 2008, for Process

Improvement Business Management

Warehouse Supervisor. Gulfstream Aerospace, Oklahoma City, OK (April 2000

to July 2002)

. Supervised / Managed warehouse personnel, both salary and collective

bargaining personnel to control inventory to assure on time on demand

product delivery of Gulfstream fabricated detail components, forged

machine parts, hardware components and major and minor support assemblies

. Gulfstream Pride Award (2001) - Silver- Spares/ Completion Center

Support: Cost reduction 25.5 million dollars

. Gulfstream Pride Award (2001) - Bronze- Support of SARA 313 EPA

requirements: Personal Safety practices

Master Production Control Scheduler. Gulfstream Aerospace, Oklahoma City,

OK (November 1987 to April 2000)

. Provided Manufacturing Engineering support to five customer support

centers CONUS, served as a liaison for parts shortages with

responsibility for resolving engineering issues and validating blueprint

configuration standards

. Coordinated the scheduling process of fabricated detail components, sub-

assemblies and major assemblies to guarantee the completed end item met

all airworthiness and production standards on time

Scheduling control of manpower and equipment for areas of manufacturing

that included: aircraft tool and jig fabricators, aircraft welders,

aircraft tube and hydraulic hose fabricators and aircraft silkscreen

technicians so the proper cost effectiveness matrix would be met or

deduced

. Gulfstream Pride Award (1999) - Silver: Cost savings of $25,000+ and 115

manufacturing man-hours

. Gulfstream Pride Award (2000) - Silver: Excellence in Customer Service

. 2001 Gulfstream Sterling Q Award Winner (the companies highest employee

award): Development and implantation of operational systems to reduce

part shortages and improve product development and reduce manufacturing

process times

Electronic Store Level Support Supervisor. National Semiconductor-

subcontractor for Safeway Stores, Inc., Oklahoma City, OK (March1986 to

August 1987)

. Supervised operations including direct employees and sub-contractors

. Scheduled and coordinated equipment shipments, responsible for store re-

design to provide coordinated successful conversions of manual systems to

computer based check out, inventory control and product support systems

Assistant Store Manager. Safeway Stores, Inc., Oklahoma City, OK (August

1976 to August 1996)

Managed collective bargaining personnel with responsibility for ensuring

the quality of customer service including daily operations, budgeting and

monetary transactions and inventory control

. Payroll and Human Resource functions, including time and attendance

EDUCATIONAL BACKGROUND

University of Oklahoma, Norman, OK- Bachelor of Science- Elementary

Education, Minor- Aviation Education

Continuing Education:

. Northrop Grumman sponsored 300+ hours of Management and Supervisory

Skills Improvement courses

. Dale Carnegie Leadership Training

Contact this candidate