Customer Service Financial

Eugenia McCombs

***A Broken Arrow Drive

Grand Junction, CO 81504

970-***-**** – Home

Summary

Twenty years of experience in client services, including over fifteen years of experience in the financial industry, and five years of

experience in the area of mutual fund marketing. Strong customer service and organizational skills. Highly detail oriented. Effective

communicator. Strong computer and data entry skills.

Experience

Merrill Lynch 04/11 - 04/13

Grand Junction, CO

Client Associate: Provided full service assistance for High Net Worth clients for three Financial Advisors. Prepared and process forms

for clients. Process and follow up on all paperwork, provide premium client experience to allow financial advisors maximum time to

meet and exceed their goals. Processed deposits and issued checks for distribution request from client accounts. Provided audit support

for incoming/outgoing funds, and correspondence.

Charles Schwab 11/07 - 01/11

Reno, NV

Client Service Specialist: Provided full service assistance for over 1,250 High Net Worth clients with assets over $1.2 billion, for five

Financial Consultants. Prepared and processed forms for 1,250 high net worth clients. Process and follow up on all paperwork, provided

web and trading assistance to insure premium client experience, and to allow financial consultants maximum time to meet and exceed

their goals. Processed deposits and issued checks for distribution request from client accounts. Provided audit support for

incoming/outgoing funds, and correspondence.

Morgan Stanley 01/07 - 06/07

Abilene, TX

Client Service Associate: Provided full service assistance for over 1,000 clients, for four Financial Advisors. Prepared and processed

client paperwork and handled client phone inquiries, to allow Financial Advisors time to meet and exceed their goals. Provided audit

support by processing expense reports, and maintaining files for Financial Advisors. Provided client relationship support at Client

Focused seminars.

Edward Jones 08/06 - 01/07

Clyde, TX

Financial Assistant: On-Call employee. Filled in for Financial Assistants in five Abilene and surrounding area offices. Provided high

level service and consistent processing for client paperwork. Assisted Financial Consultant with phone inquiries. Set appointments.

Assisted in preparing and processing client paperwork.

A.G. Edwards & Sons, Inc. 01/05 - 03/06

Reno, NV 01/02 - 10/03

Wire Operator: Submit hundreds of orders, representing millions of dollars, by computer for stocks, bonds, mutual funds, etc. to the

different exchanges. Assist brokers with client paperwork and phone inquiries. Maintain inventory of client forms and brochures. Assist

with receptionist/cashier responsibilities.

Education/Licenses

NASD Uniform Investment Advisor Law Examination - Achieved Series 7 & 63

Associate Degree – Paralegal

Computer Skills

MSOffice Suite, Sungard, FoxPro based programs, BETA, Broker Vision, Legacy, Thompson One Multi-

line phone systems, typing 65 wpm, and 10 key by touch

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