Customer Service Manager

Location:

Posted:

March 07, 2014

LaKeina T. Gatson

********@*****.***

O bjective

A position in the public health, healthcare or biology related field of interests in environmental,

l aboratory, or research.

Education

Masters of Public Health

Kaplan University,

current

Masters of Management focus in Healthcare

Kaplan University, Cum

Laude Graduate

Bachelor of Science – Biology

Alabama State University,

Montgomery, AL.

Healthcare Experience Montgomery, AL.

Alacare Home Health and Hospice,2012-2013 – Volunteer as compassionate supporter for patients in their

home or nursing home, called patients weekly to make sure they have all the necessary supplies, filed

patient records

Jackson Hospital,2008 – Volunteer with front desk customer service assisting visitors, patient registration

for the emergency room, delivered patient gift baskets to their room

HCOP (Healthcare Opportunities Program),2002 – Alabama State University campus, Biological

Research program with hands on experiences in Biomedical Labs.

Technical Skills

Used various computer software programs such as: Microsoft Word, Microsoft

Excel, Adobe Photoshop, CPAC, Express Digital Darkroom, Composite, ID-

Badge, and ACDSee.

Laboratory: Data collection, observation, graphs, hands-on experiments

Certificates

Global Health in HIV/AIDS Surveillance

Global Health in Fostering Changes in Health Services

Global Health in M&E Fundamentals

Work History

5/2005-Present Sly’s Professional Photography Montgomery, AL

Technician Manager/Trainer

Grew business cliental services 20% as a photo technician within the first year and promoted as photo

technician manager within a year.

Managed and trained staff with technician duties that are required for work responsibilities

Trained staff on customer service skills and performance skills.