Customer Service Sales

Robert Wilhoit

*** ****** *** ***********, **, **281 404-***-****

*************@*****.***

Senior Inside Sales Professional

Key Skills & Expertise:

Territory Development Creative Problem Solving

Prospecting / Cold-Calling Goal Setting & Prioritization

Consultative Selling Style Cross-Functional Team Leadership

Lead Generation / Exceeding Quota Sales & Customer Service

Building Client Relationships/ CRM Key Account Management

Professional Experience

DS Waters, Atlanta, GA 2012-2014

Inside Sales Representative

Tasked with setting appointments for team of outside sales reps; work on

commercial side of Standard Coffee, a subsidiary of Ds Waters ( Also known

as Crystal Springs Waters )

. #1 on team last quarter with over 430 appointments set.

AT&T, Atlanta, GA 2005-2008

2010-2011

Inside Sales Representative

Positioned and sold a complete suite of AT&T technology products and

services in a fast-paced call center environment; exceeded quota for 3

consecutive years averaging 60-75 inbound and outbound calls per day.

. Consistently over 100% achievement in four key components of selling

which were unlimited local, and long distance, dsl, and cable TV.

. Expertise in uncovering and understanding customer needs and

delivering appropriate product recommendation that matches the

customer requirements.

. Recognized buying signals by prospecting customers, knows how to build

relationships and close the deal.

. Worked closely with support staff to resolve customer concerns,

troubleshooting, escalating calls, and imputing trouble tickets when

needed.

Orkin Pest Control, Atlanta, GA

2009-2010

Inside Sales Representative

Hired to sell pest control service in a call center environment.

Experienced in quoting, and entering orders, the frontline and first point

for all customer concerns

. Achieved daily monthly goals set by management for performance,

accuracy, and auto-pay.

. Averaged 45%-50% closing rate, 95% accuracy for imputing sales, and

55% auto-pay.

. Explained the guarantees, pitched the sales proposal, ready to use

effective rebuttals and always have a couple of back up plans in

place.

Trugreen-Chemlawn, Atlanta, GA 2003-

2005

Outside Sales Rep/ Customer Service Rep

. Gave accurate estimates and recommendations on lawns

. Analyzed the yard for turf damage, and different weed types

. Performed collection calls and was # 1 rep in retention saves,

outbound, and cold calling

Education

Clayton State University, Morrow, Georgia

Bachelors in Accounting (BS)

Computer Skills

Act, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Microsoft

Outlook, Microsoft Word, AS 400, Siebel, Max, Bocris, Rns, Kronos, and

Avaya

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