Customer Service Administrative Assistant
Resume:
Lianna McIlvaine
Katy, TX. 77450
**********@*****.***
Objective:
To obtain a position as a team-player in a people oriented organization where I can maximize my
customer service experience in a challenging environment to achieve the corporate goals.
Experience:
Oak Bend Medical Center, Richmond, Texas
Emergency Room Admission 3/2012 - Present
Interviewed the patient during the admitting process and gathered information such as name,
age, address, physician, insurance information and religious affiliation.
Entered the information into the hospital computer and sent data to the appropriate
departments such as billing and the area of the hospital where the patient will receive
treatment.
Provide patients with information on the policies of the hospital such as visiting hours and
payment policy.
Bring patients to the room or call for a hospital employee to bring the patient to the area of
the hospital where they will receive treatment.
Anchias Automotive, Houston, Texas
Administrative Assistant 5/2010 - 10/2011
Performed general clerical duties, such as faxing, mailing, and filing.
Prepared presentation proposals and sales contract.
Accurately recorded customers concerns and relay information’s to technicians accurately.
Notified customers of any changes on promise time.
Classic Chevrolet, Sugar Land, Texas
Receptionist 3/2009 - 5/2010
Greeted customers in a professional manner Perform thorough walk-around Dealership.
Operated switchboard telephone system
Directed incoming calls from customers and clients to appropriate management team.
Performed other duties as assigned by General Manager.
Primrose School, Tomball, Texas
Lead Teacher 7/2007 - 3/2009
Prepared activities that supported daily lesson plans
Maintained a clean and organized learning environment.
Communicated with parents about daily classroom routine and expectations.
Engaged in continuing educations and professional development activities such as training
and class requirements qualifications.
Education:
University of Phoenix 3.4 GPA
B.S. Health Administration - 2008
Core classes included:
HCS/341 - Human Resources in Healthcare
HCS/325 - Healthcare Management
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