Customer Service Sales

Timothy C. LaCroix

** *. ***** **. **** #**** Las Vegas, NV 89101

Cell: 206-***-**** ************@*******.***

Senior Field Service Technician with 6+years in the commerical coin-op laundry business. Broad knowledge of Whirlpool, Maytag, Speed Queen, Fridgidaire and Kenmore washers and dryers. Interested in pursuing a sales management position.Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Store operations

Accurate Retail inventory management

cash handling

I am a Senior field service technician one of only three within the company. I started out on the bottom and worked my way up to were I am through hard work and dedication. Also during my 10 years of employment with Payless Shoesource I started at the bottom and worked my way up to Store Manager, I managed two stores that were high shrink, and on the intensive care program. I was able to get both stores off the program and keep them with a good sales team. I was awarded best shrink Improvement for store #2839 District K39 Seattle Wa

Senior Field Service Technician

02/2007 - 10/2013 American Meter & Appliance

Seattle, WA American Meter & Appliance is a commerical coin-op laundry business. My duties are installation of washer and dryers, maintenance and repair. I also do billable service for customers who have problems with their own machines . Also dryer vent cleaning, collecting of coins on our own accounts. Relief Manager

12/2004 - 01/2007 Public Storage Inc.

Seattle, WA Responsibilites are renting storage space, renting trucks for moving, conducting excellence customer service, selling of merchandise boxes, locks, storage bags, tape etc. Clean and maintain the property on a daily bases. Courtesy calling of tenants who have not paid rent, and taking payments. Consultative Sales Person

02/2002 - 11/2004 Sears Reobuck & Co.

Shoreline, WA Worked as an aggressive sales person in the lawn & garden at Sears. I provided excellent customer service, and all the information about the product the customer is interested in buying, whether it be a lawn mower, or a treadmill. I also did water heater, garbage disposal, and garage door openers, sales and installations through Sears. Also did maintaining and re-stocking of new products that arrive in each week's shipments. Retail Store Manager

05/1995 - 10/2001 Payless Shoesource

Seattle, WA Managed two stores both high shrink stores. I was able to build and keep a great sales team in a tough area, which contributed to the success of each store. I was awarded best shrink Improvement award for store #2839 District K39 Seattle WA in year 2000

High School Diploma: Fort Totten High School - General Studies 1978 Fort Totten, North Dakota, United States Griffin Business College - Travel & Tourism Seattle, Washington, United States

Store opening and closing procedures

Outstanding communication skills

Recruiting and interviewing

Summary

Highlights

Accomplishments

Experience

Education

Reliable

Flexible schedule

Team-oriented

Conflict resolution skills

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