RESUME

PUNEET NARANG

**/**, ****** *****, **** Nagar

New Delhi-110015

Mobile: 921*******

E-Mail: acc0gz@r.postjobfree.com

Objective : To pursue a long term career in an organization where I

can learn and add value to organization and my

professional skills to attain the greatest possible heights,

while contributing my best towards the growth of the

organization.

Educational Qualification : M.B.A in Operations from IGNOU, New Delhi (2013)

M.Com from M.J.P. Rohilkhand University, Bareilly, U.P.

(2005)

B.Com from M.J.P. Rohilkhand University. Bareilly,

U.P.(2002)

12th passed from U.P Board (1999)

10th passed from U.P Board (1997)

Work Experience : Worked with HSBC Gurgaon with Migration team as an

Assistant Manager on Randstad payroll (May 2013 to

Dec2013).

: Worked with EXL Services Pvt. Ltd for four years in

Noida as a Senior Customer Care Executive in

Insurance Process (Jan 2009 to Mar 2013)

: One year experience in Sparsh BPO Services Limited as

a Customer Service Associates in Gurgaon. (Jan 2007 to

Mar 2008)

Job Profile - : A) In HSBC, Maintain all types of documents which are

related to Migration team. (From Feasibility to Post

Migration Review). In migration process we have five

phases, First phase is Feasibility, Second phase is

Planning phase, Third phase is Training phase, Fourth

phase is Go-Live,. Last & Fifth phase is Post Migration

Review (PMR). In all these phases we have to check all

types of migration related documents.

B) In EXL BPO, Responsible to process the Insurance

policy. Responsible to check the customer's documents

and change the effective dates of the policy & change the

agents for policy as per customer request & forward the

daily report on Excel sheet to the senior's & provides the

process training to the new joiner's & give the effective

ideas to the Management team etc, & also make the call

& e-mail to client for clarify the effective date of the

policy and also check the new agent and check the policy

holder name & signature and also solve the escalations

with client .

c) In Sparsh BPO, Oriental Bank of Commerce process

to attend the calls regarding balance inquires,

transactions, loan scheme and provides the information of

all types of Bank A/c & also provides the information of

D-MAT A/c.

Major Achievement : Awarded with “Star of the month awards” and “Master

Blaster awards”.

Computer Skills : Basic Computer Knowledge & Tally 5.4, 6.3, 7.2, 9.0

Typing Speed : 35wpm

Language Known : Hindi & English

Nationality : Indian

Gender : Male

Marital Status : Married

Hobbies : Watching Movies, Listening Music, Reading books

Father's Name : Shri Ashok Kumar Narang

Date of Birth : 06.07.1982

Date:

Place: New Delhi. (PUNEET NARANG)

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