Customer Service Quality Assurance
Resume:
Debra McGehee
**** *** *****, ****, ** *****
*******@*********.***
Objective To acquire a growth position that will utilize my experience with Six Sigma, 5 S
methodologies, Material Resource Planning (MRP) systems, as well as my overall
expert proficiency with Microsoft computer programs.
Shipping Clerk/Quality Assurance Clerk, Pilgrims, Boaz, AL Sept 09 Present
Professional
Advanced user of Enterprise Resource Planning (ERP) and
Experienc
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inventory control systems including SAP, WMS,
e Adage/Citrix, and others.
Responsible for disposition and status availability of over
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160 million pounds of inventory per calendar year.
Worked with multi disciplinary teams to ensure all products
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were allocated properly and in a timely manner to increase
net cash flow.
Responsible for developing and reporting key performance
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indicators (KPI) for retained product.
Performed traceability exercises, developed and
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communicated root cause analysis and corrective/preventive
actions for failures and opportunities for improvement.
Communicated product releases effectively to outside
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entities such as sales representatives and external
warehousing personnel.
Materials Management, Asst. Supervisor, Riverview
Oct 07 Sept 09
Regional Medical Center, Gadsden, AL
Supervise six employees in stockroom & purchasing
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Assist accounting with invoices, payments, and credit issues
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Process payroll and deposits
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Utilize personal computer to enter and retrieve data
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Answer multi line phone, operate fax and copy machine
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Purchasing Specialist, Yachiyo Manufacturing Alabama,
Steele, AL June 07 Oct 07
Order raw materials for manufacturing and administrative
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supply items via SAP
Assist accounting with invoices, payments, and credit issues
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Technical writer for quality control in regard to policy and
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procedure manual
Utilize large databases to enter and retrieve data
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Answer multi line phone, operate fax and copy machine
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Service Zone Manager, Palm Harbor Homes, Boaz, AL Nov 05 Mar 07
Supervised fifteen field technicians
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Ordered various materials for Sales Centers, technicians,
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and customers
Scheduled work orders and home trim outs
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Processed time cards, expense reports, and invoices
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Buyer/Scheduler II, Sanmina SCI, Guntersville, AL Nov 99 Nov 05
Purchased and scheduled parts for manufacturing
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Managed and tracked inventory/lead times via MRP/DRP
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systems
Trained in Six Sigma(Green Belt Certified) and 5S
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Worked with Accounts Payable on credit issues
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Inside Sales, Arrow Electronics, Huntsville, AL Feb 96 Nov 99
Provided pricing and delivery information for contract
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manufacturers
Managed/tracked backlog, price debits, and inventory
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Managed EDI transmissions for all forecasts and purchase
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orders
Education North Alabama Skills Center, Albertville, AL
GED; Office Procedures, 1993
Snead State Community College, Boaz, AL
Medical Administrative Assistant Class, 2007
Skills Microsoft Office Office Procedures Accounting
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Microsoft Windows XP Telephone Skills Business Math
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Filing/Editing Copier/Fax Business English
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Typing(55+WPM) Internet Management Skills
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Medical Terminology Peachtree Customer Service
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