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Customer Service Quality Assurance

Location:
Boaz, AL
Posted:
March 07, 2014

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Resume:

Debra McGehee

**** *** *****, ****, ** *****

256-***-****

acc0gv@r.postjobfree.com

Objective To acquire a growth position that will utilize my experience with Six Sigma, 5 S

methodologies, Material Resource Planning (MRP) systems, as well as my overall

expert proficiency with Microsoft computer programs.

Shipping Clerk/Quality Assurance Clerk, Pilgrims, Boaz, AL Sept 09 Present

Professional

Advanced user of Enterprise Resource Planning (ERP) and

Experienc

inventory control systems including SAP, WMS,

e Adage/Citrix, and others.

Responsible for disposition and status availability of over

160 million pounds of inventory per calendar year.

Worked with multi disciplinary teams to ensure all products

were allocated properly and in a timely manner to increase

net cash flow.

Responsible for developing and reporting key performance

indicators (KPI) for retained product.

Performed traceability exercises, developed and

communicated root cause analysis and corrective/preventive

actions for failures and opportunities for improvement.

Communicated product releases effectively to outside

entities such as sales representatives and external

warehousing personnel.

Materials Management, Asst. Supervisor, Riverview

Oct 07 Sept 09

Regional Medical Center, Gadsden, AL

Supervise six employees in stockroom & purchasing

Assist accounting with invoices, payments, and credit issues

Process payroll and deposits

Utilize personal computer to enter and retrieve data

Answer multi line phone, operate fax and copy machine

Purchasing Specialist, Yachiyo Manufacturing Alabama,

Steele, AL June 07 Oct 07

Order raw materials for manufacturing and administrative

supply items via SAP

Assist accounting with invoices, payments, and credit issues

Technical writer for quality control in regard to policy and

procedure manual

Utilize large databases to enter and retrieve data

Answer multi line phone, operate fax and copy machine

Service Zone Manager, Palm Harbor Homes, Boaz, AL Nov 05 Mar 07

Supervised fifteen field technicians

Ordered various materials for Sales Centers, technicians,

and customers

Scheduled work orders and home trim outs

Processed time cards, expense reports, and invoices

Buyer/Scheduler II, Sanmina SCI, Guntersville, AL Nov 99 Nov 05

Purchased and scheduled parts for manufacturing

Managed and tracked inventory/lead times via MRP/DRP

systems

Trained in Six Sigma(Green Belt Certified) and 5S

Worked with Accounts Payable on credit issues

Inside Sales, Arrow Electronics, Huntsville, AL Feb 96 Nov 99

Provided pricing and delivery information for contract

manufacturers

Managed/tracked backlog, price debits, and inventory

Managed EDI transmissions for all forecasts and purchase

orders

Education North Alabama Skills Center, Albertville, AL

GED; Office Procedures, 1993

Snead State Community College, Boaz, AL

Medical Administrative Assistant Class, 2007

Skills Microsoft Office Office Procedures Accounting

• • •

Microsoft Windows XP Telephone Skills Business Math

• • •

Filing/Editing Copier/Fax Business English

• • •

Typing(55+WPM) Internet Management Skills

• • •

Medical Terminology Peachtree Customer Service

• • •



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