Anthony P. Bucci

*** ********* ****

Manahawkin, NJ 08050

Home: 609-***-**** Cell: 609-***-**** acc0gn@r.postjobfree.com

PROFILE

Quality Assurance Manager/Auditor (ISO/TL 9001:2000 Certified) with

extensive, diversified experience in the telecommunications field.

Strengths include results-driven, effective communication, consistent

production, quick to learn, professional demeanor, and interpersonal skills

allowing interaction at all levels of the organization. Ability to manage

multiple priorities with calm competence. Organized, flexible, analytical

and detail oriented. Computer literate. Areas of expertise:

Audit Systems Internal Training

Assessing Workmanship Customer Interface

Quality Assurance Customer Service

Implementations Problem Resolution

PROFESSIONAL EXPERIENCE

PINNACLE TECHNICAL RESOURCES, INC., Dallas, Texas (Verizon Account)

2009 - 5/2013

(Verizon IP72202, IP72013, IP72250, IP72008, F08-24, F08-22, GR1275,

GR1502, GR2981, GR63, etc.)

ALCATEL-LUCENT TECHNOLOGIES, INC., Murray Hill, New Jersey

1987 - 2010

Quality Assurance Manager, New Jersey, Pennsylvania, New York and Delaware

1997 - Present

. Evaluated commercial quality systems installations and engineering

through performance of workmanship and system audits. Interfaced

extensively with external and internal customers to resolve quality

issues.

. Conducted random audits with installers to ensure compliance. Wrote and

maintained extensive audit reports and corrective action. Monitored,

investigated, analyzed, and reported engineering and manufacturing

complaints.

. Performed joint audits with customer quality teams to ensure that both

parties were in unison with requirements. Discussed results in face-to-

face meetings.

. Alcatel-Lucent Quality Team representative. Handled internal and external

quality problems and concerns throughout the United States.

. Ensured changes and steps agreed upon implemented prior to project start.

Worked in conjunction with all customers, Alcatel-Lucent installation

supervision, engineering and project management to ensure on-time

delivery of projects.

. Performed internal ISO/TL 9001:2000 quality systems audits on a monthly

basis. Responsible for making sure that Alcatel-Lucent's installation

organization adhered to the ISO/TL principles and written procedures that

were put forth by the Quality Organization.

. Communications liaison with customer regarding quality issues.

Representative for customer contact in New Jersey, Pennsylvania, New York

and Delaware areas for all Wire-line and Wireless customers. Communicated

via conference calls, email and face-to-face meetings.

. Addressed and ensured prompt and equitable resolution of customer quality

issues.

. Utilized legacy databases. Wrote and submitted detailed reports and

spreadsheets on all performed audits. Responsible for documenting and

submitting expense reports through the Concur Expense database.

Key Accomplishments:

. Designed, developed, and trained installers in comprehensive Installer

Workmanship Training. Responsible for training over 500 installers, 10

Quality Consultants, 1 Director, 4 Operation Area Managers and 22

supervisors on various customer requirements. Responsible for training

ISO/TL 9001:2000 principles and procedures to all levels of management

within the Alcatel-Lucent Installation Organization. Developed documents

and training material on Excel, PowerPoint and Word programs.

. Earned certification as registered ISO 9001:2000 Lead Quality Auditor.

. Representative for Alcatel-Lucent during third party ISO/TL registration

audits. Responsible for scheduling and organizing third party audits,

conducting the opening and closing meetings, and directed and assigned

job functions to internal auditors that assisted with the audits.

Senior Communications Service Technician/Lead Installer, New Jersey

1987 - 1997

. Installed all types of commercial transmission/fiber, cellular, power,

and 5ESS switching systems for the Network

Systems Division.

. Directed and instructed new installers on job assignments.

. Prepared and maintained internal and external quality records and

documents; ensured adherence to ISO-9001

Quality Systems procedures and requirements. Responsible for entire

job completion and documentation.

. Power Communications Equipment Installer and Tester on custom

manufactured systems. Installed and tested

various types of telecommunications equipment through work

instructions, documented procedures, specs, and

drawings.

. Performed end of job walk through with customers.

EDUCATION

Master of Science in Management (GPA: 3.80) ... Graduated June 2009

Thomas Edison State College, Trenton, NJ

Bachelor of Science Business Administration (GPA: 3.50 Graduated May

2000

Georgian Court College, Lakewood, NJ

Associate of Business ...Graduated May 1995

Ocean County College, Toms River, NJ

The Stuart School of Business, Asbury Park, NJ

Court Stenographer/Court Reporter... Graduated August 1977

CERTIFICATIONS

Registered ISO/TL 90001:2000 Lead Quality Auditor, Alcatel-Lucent

Technologies

PROFESSIONAL DEVELOPMENT

Management Training Technical Training

Ethics for Managers ISO/TL-9000, 9001, 2000 Lead /

Certification

Organization Management & Leadership TL 9000 3.0 & 4.0

Requirements

Human Resource Management Training AT&T Supplier Awareness

Project Management Hilti Fire Stopping Training

Quality Management: Business Process 3M Fire Stopping Training

Improvement List of additional training attached

List of additional training attached below

below

- TECHNICAL / MANAGERIAL TRAINING -

Completed extensive company sponsored professional management and technical

training, including:

TITAN Engineering, Inc.: Train-the-Trainer For Asbestos Awareness, Asbestos

Floor Covering Cutting and Lifting and Asbestos Floor Covering Drilling -

4/14/09. All Customer Related Documents for AT&T (Legacy), AT&T (fSBC),

AT&T (FBellSouth), AT&T (fCingular), AT&T (AT&T-Wireless), Verizon, Verizon

Wireless, Verizon GNS, Qwest, Sprint, GR-1275 Telcordia, etc.

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