Manager Engineer

PARKER K. BABB

Grayson, GA *****

678-***-**** ( ******@*******.***

www.LinkedIn.com/pub/parker-babb/25/460/870

IT Manager / Project Lead

Driving Maximum Business Value with Mission-Critical IT Systems, Projects,

and Support

Talented, resourceful, and dedicated information technologist with over 16

years experience managing IT projects, personnel, and a variety of

technology in an enterprise environment. Adept at converting unstable

environments into a leading edge, reliable systems by clarifying business

requirements and translating them into effective designs and solutions.

Consistent record of leading teams to deliver high-quality projects for

complex, technology infrastructure projects. Ability to effectively

exchange ideas and information cross-functionally and at all levels.

Positive "Go to Guy" demeanor with an effective leadership style and a

passion for building value added IT departments.

Core Competencies Transferable Across Industries:

Team Leader & Mentor Strategic & Tactical Technical

Planning

Infrastructure Design Capacity Planning, Resource

Optimization

Process Improvements, Change Management Technology Modernization & Integration

Best Practice Technical Support Business Continuity

EXPERIENCE & ACHIEVEMENTS

GEORGIA AIR NATIONAL GUARD, Dobbins Air Reserve base, GA

1995 - Present

Cyber Transport Superintendent, 283RD Combat Communications Squadron

Manage team of 18 to provide engineering expertise in designing deployed

communications networks, maintain and operate computers, computer

peripherals, processor control diagnostics, and control equipment to

perform facility and traffic surveillance, network, traffic, and technical

control for effective military communications. Lead strategic planning

necessary to identify and meet training requirements in areas of Transport

encryption and WAN services interface, TDM and IP based voice solutions and

Network Infrastructure. Oversee equipment, personnel assignments, and

provide technical guidance for Commander and Director of Operations.

Key Projects and Impact:

. Currently serving as Senior Master Sergeant and Cyber Transport

Superintendent, a rank only 3% of Air Force enlisted personnel

achieve.

. Developed and completed a reorganization of Cyber Transport personnel

enhancing training efficiencies in a highly technical environment,

streamlining training for a required skill set competency and ensuring

personnel are mission ready.

. Developed strategic plan necessary for completing new training

requirements as required by the Air Force.

. Created new functional positions within Cyber Transport workcenter to

include Program Manager, Training Manager and reorganized personnel

based on mission functionality. Developed a lead team concept

resulting in development of supervisor responsibilities and reporting

requirements, development of enhanced and steamlined Technical Data

Package (engineering plan) and greater accuracy in tracking personnel

training objective attainment.

. Worked to develop Standard Operating Procedures with Helpdesk function

relative to infrastructure handoff and ticket resolution escalation

process resulting in timely resolution of reported incidents with

enhanced up channeling of "Reason for Outage" information to Director

of Operations.

SPRINT / NEXTEL in Overland Park, KS

1998 - 1999, 2000 - 2013

SOLUTIONS ENGINEER III (2000 - Present); NETWORK OPERATIONS SPECIALIST

(1998 - 1999)

Lead pre-sales engineering and design of complex voice, data and integrated

technologies architectures for Emerging and Mid-markets business segment.

Evaluate potential client's network and application environment to

determine best suited products and services to meet client's

needs/requirements. Provide specific feedback and account actions items as

determined by in-depth account planning sessions. Drive specific functions

and manage timelines throughout account sales cycle to ensure client

deliverables. Develop training strategy for Account Managers for technology

overviews, to communicate process changes, and to ensure product knowledge.

Conduct customer interviews for purpose of discovery of sales opportunity

with emerging technology.

Key Projects and Impact:

. Transformed underperforming Account team to a top performing wireline

branch within two years. This resulted in the creation of 2 new

account manager postions, the first in several years for the supported

market.

. Delivered formal product presentations to "C suite" clients on

wireline and wireless portfolios, to include; MPLS, Convergence

technologies, SIP Trunking, UcaaS, SaaS, IaaS, mobile integration,

Machine-to-Machine solutions and wireless forms, improved perception

of Sprint services and internetworking capabilities, and advanced

complex team-sales opportunities to close.

. Solidified customer relations and ensured smooth service reviews by

developing quarterly review format and presentation decks for C-Level

executives resulting in greater customer satisfaction, elimination of

RFP process and immediate securing of contract renewals.

. Served as Subject Matter Expert as Field Engineer to assist the

Product Development teams in design product offerings and order

process. Involved in various product focus groups to provide specific

feedback to product development specifically with Convergence product

sets.

. Designated to provide Tier II support for all Wireline design for the

Carolinas and Tennessee; provided oversite and final approval for all

WAN designs to eliminate technical errors and rework, allowing

shortened implementation cycles.

. Selected as a trainer for an in-house mentorship, presented technical

training and instruction to develop junior engineers ensuring Sprint

continues to develop and maintain a qualified pool of engineering and

technically savvy resources.

. Awarded several honors including: 'Sprint Annual Award of Excellence',

two-time recipient of 'Sprint Quarterly Award of Excellence', four-

time recipient of 'Engineer of the Month' for TN/Carolina Area.

EDUCATION & AFFILIATIONS

Bachelor of Arts in Music Education, Mars Hill College, Mars Hill, NC

Security Clearance: Yes

Training: Cisco Certified Network Associate (CCNA) ( Cisco Certified

Design Associate (CCDA) ( Cisco Certified Network Professional (CCNP)

( Cisco Certified Design Professional (CCDP) ( CompTia Security+ (

ITIL Foundation ( US Air Force: Communications - Computer Systems

Controller Course 1996 Honor Graduate ( Communications-Computer Systems

Controller Course 7 level: 2001 Top Graduate ( Airman Leadership School

Currently pursuing VCP ETC mid February

Computer Skills: Microsoft Exchange; Netformx; Salesforce; Hyperterminal;

Putty; Word; Excel; Outlook; PowerPoint

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