Customer Service Project Manager
Resume:
Eric Langley
New York, NY 10024
*********@*****.***
Objective
To obtain full-time employment where I can successfully maximize my education and
experience.
Education
2009 – 2012
Northeastern University, Boston, MA
Master of Business Administration
Double Major in Health Care Management and Finance
1999 - 2004
University of California Santa Barbara, Santa Barbara, CA
Bachelor of Music, Composition Emphasis
Work Experience
9/2011 – Present
Mount Sinai Queens
Astoria, NY
Nursing Finance, Informatics and Magnet Manager
● Project Manager for installation of new Hill-Rom nurse call system (2011-2013)
● Administrative support and guidance for Magnet Program (2010-2013)
● Nursing Champion for EPIC EMR project (2011-2013) and member of Queens Steering
Committee
● Developing and submitting $47 million budget for Nursing Department including all Nursing
units/cost centers, working closely with Clinical Nurse Managers, Finance and Administration
● Manager of Nursing Office administrative staff and operations, including maintenance of
employee files to Joint Commission standards
● Submitting all capital requests for the Nursing Department
● Maintaining and processing all service contracts and invoices for the Nursing Department
● Attended three-day EPIC training in Madison, WI in January of 2012
● Attended class on Clairvia version 8.1 staffing and scheduling system for possible
implementation at Queens campus in August of 2012
● Attended two-day conference on AIM Change Management Methodology In January of 2013
● Attended ANA Staffing Conference in November of 2013
● Continuing as acting Executive Assistant for Vice President of Nursing (duties listed below).
5/2007 – 9/2011
Mount Sinai Queens
Astoria, NY
Executive Assistant to the Vice President of Nursing
● Assisted the VP of Nursing with daily duties
● Managed Nursing office Staff and operations
● Maintained calendars of VP of Nursing and Director of Nursing
● Managed and evaluated Nursing Office administrative staff and overseeing daily operation of
Nursing Office
● Screened calls and provided excellent customer service for patients, families and other
departments
● Filled out and submitted human resources documentation for changes in nursing department
● Reviewed and submitted check requests for nursing services provided by outside agencies
● Reviewed and maintained nursing employee files and assisted with reviews during Joint
Commission surveys
● Coordinated administrative and data entry duties in preparation for Magnet accreditation
● Coordinated annual Nurses Week events for the Queens campus on an annual basis
● On-site specialist for patient satisfaction data and tools from Press-Ganey
● Assigned as Project Manager for installation of Unimed Nurse Call System installation in August
of 2011
6/2006 - 5/2007
Mount Sinai Queens
Astoria, NY
Administrative Assistant, Evenings and Weekends - Nursing Office
● Assisted off-shift ADNs with daily duties
● Ensured appropriate staffing on nursing units, took census and made phone calls to fill staffing
gaps
● Filed and tracked evaluations, licenses and education requirements for nursing department
● Answered phones and provided a high level of customer service to patients, families and other
departments
4/2006 - 6/2006
Forum/Adecco Temporary Agencies
New York, NY
Various temporary assignments at the administrative assistant level
7/2005 - 3/2006
Montecito Bank and Trust
Santa Barbara, CA
Teller
● Processed customer transactions for both individual and business accounts quickly and
accurately while providing superior customer service
● Took deposits, cashed checks, created wire transfers and cross-sold other products and services
● Resolved customer inquiries and issues
● File maintenance and archives
8/2004 - 7/2005
Santa Barbara County Federal Credit Union
Santa Barbara, CA
Teller
● Gained experience as a teller in a small, community oriented, local credit union in a fast paced,
high customer volume environment
● Provided customer service to members
● Took deposits, cashed checks, created wire transfers and cross-sold other products and services
4/2003 - 4/2005
Taiko Foods, Inc.
Santa Barbara, CA
Server
● Waited tables and provided courteous service to patrons in a fast-paced, team oriented
environment
Awards
Received “Outstanding Service” Award in May 2009
References
Available upon request
Contact this candidate