Customer Service Home Health

**** *****, ******, ** ***** 956-***-**** **************@*****.***

Laura Castillo

Objective

Seeking a position that will effectively utilize acquired expertise, creative talents and commitment to

excellence with career growth potential.

Experience

01/2013 05/2013

L aredo Trailer supply Laredo, Tx 78046

Casher, Accounting, Receptionist

At Laredo Trailer Supply I was able to assist in a verity of job duties. I was placed in the front

office and was responsible for helping customers, casher, faxing documentation and at the end of

the shift I would receive invoices and match them with work orders and other verification

processes, readying the bills for payments.

• Receive payments by cash, check, credit cards, vouchers, or automatic debits.

• Issue receipts, refunds, credits, or change due to customers.

• Count money in cash drawers at the beginning of the shifts to ensure that the amounts are

correct and that there is adequate change.

• Greet customers entering establishments.

• Maintain records and files

• Assistants compile checks, credit and debit transactions that are later entered into the

appropriate accounts. The assistants are responsible for typing documents. Another duty

was filing away documents like invoices for checks; also enter information such as

money amounts into their employer’s database.

08/2012 12/2012

I BC Bank Laredo, TX

7 8046

Teller

Receive and pay out money. Keep records of money and negotiable instruments involved in a

financial institution’s various transactions.

• Balance currency, coin, and checks in cash drawers at the end of each shift, and

calculate daily transactions using computers, calculators, or adding machines.

• Cash checks and pay out money after verifying that signatures are correct, that

written and numerical amounts agree, and that accounts have sufficient funds.

• Receive checks and cash for deposit, verify amounts, and check accuracy of

deposit slips.

• Examine checks for endorsements and to verify other information such as dates,

bank names, identification of the persons receiving payments and the legality of

the documents.

• Enter customer’s transactions into computers in order to record transactions and

issue computer-generated receipts.

• Prepare and verify cashier’s checks.

• Resolve problems or discrepancies concerning customer’s accounts.

02/2009 09/2010

GEO- Rio Grande Detention Center Laredo, Tx78046

Correctional Officer

• Oversee and maintain custody, care and control of inmates/detainees of the facility, while

reinforcing the rules, regulations, policies and procedures of the company and contracting

agency.

• Oversee and monitor the activities of the inmates or detainees in living areas, recreation

activities area, dining areas, and visitation areas.

• Coordinate and monitor inmate/detainees movements, conduct counts and provide emergency

response as needed.

• Have been assigned to various posts including, but not limited to, the control room,

inmate/detainee, employee or visitor entrances, health service, special housings, perimeter

security, transportation, work details, reception area, intake and visitation as required by

management.

• Conduct searches for contraband materials either individually or as part of a specialized team

and remove contraband in accordance to facility and contracting agency policies and

procedures.

• Initiate disciplinary reports on inmates or detainees; prepare reports and maintain daily logs as

required.

• Ensure prompt and appropriate assistance to inmates or detainees in the event if injury, illness

or trauma.

• Promote Facility cleanliness and reports needed for maintenance or repairs.

• Complete training courses as required by facility training standards.

02/2008-02/2009

C onvergys Corporation Laredo, Tx78046

Customer Service Representative

• Answered inbound calls and assisted customers who had particular inquiries or questions.

• Provided individualized customer service of high-standard professional level.

• Built the interest of customers in the products and services offered by the organization.

• Updated the existing database with any modifications or changes and the present status of

the customer or prospective customers.

• Provided feedback regularly on the effectiveness and soundness of policies and

procedures of the customer service department.

• Facilitated the collected competitive information to monitor business opportunities and

trends.

• Checked lines and categorizing the problems and issues of the customers.

• Determined problems or issues in queries or complaints handling nature and proposed

solutions for Enhancements.

06/2007-01/2008

La Hacienda Laredo, Tx78046

Home health Care

• Administered prescribed oral medications under written direction of a physician or as

directed by a home health nurse.

• Provided patient with help moving in and out of beds, bath, wheelchair or automobiles

and with dressing and grooming.

• Planned, purchased, prepared and served meals to patient, according to prescribed diets.

• Accompanied clients to doctor’s visits and other trips outside the home, provided

assistance and companionship.

• Changed

• Changed bed linens, washed and ironed patients laundry and cleaned patients quarters.

• Entertained, conversed with and read aloud to patient to keep him/her mentally health and alert.

01/2007-06/2007

Paul Young Motor Company Laredo, Tx78046

Receptionist/ Cashier

• Attended phone calls, concluded the nature of calls and assisted in transferring callers to

the proper department.

• Kept detailed messages from the person called upon, containing name, call timing and

business nature.

• Accepted and distributed messages and mail to proper departments and employees.

• Accepted payments from customers for car notes and distributed appropriate change.

Education

08/2001-05/2005

Lyndon B. Johnson Laredo, Tx78046

• High School Diploma Obtained.

2006-2007

S outhern Careers Institute Laredo, Tx78046

• Medical Assistant Certification Obtained

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