Customer Service Administrative Assistant

Sharon L. Riznyk

** ****** ****** **** * Orchard Park, NY 14127

*******@*****.*** * H:716-***-**** * C:716-***-****

Property Management - Office Management - Real Estate - Marketing -

Social Media - Customer Service - Tenant Relations

Highly experienced and able to serve the needs of an active, professional operation in

many areas including budgeting, leasing, customer service, service contract negotiation,

event coordination, staff management, payroll, and liability/risk mitigation solutions. Well

organized and an effective communicator. Excellent problem solver and emergency

coordinator. Skilled in various software programs including Quicken, QuickBooks, Intuit

Payroll, Word, Excel, Outlook, PowerPoint, WordPerfect, Impak, Kardin, JDE, and Argus.

Professional Experience

PROPERTY MANAGER II – Western New York Medical Park Facility 1991-2013

Employed by the property’s various ownership concerns

HEALTH CARE REIT 2007-2013

Corporate Headquarters - Toledo, OH - Management Services Division

CALAMAR MANAGEMENT GROUP 2004-2007

Corporate Headquarters-Wheatfield, NY (Property acquired by Health Care REIT 2007)

Property Management Division

Management duties also included 126-lot mobile home park (Lackawanna, NY) and

third-party apartment buildings (Cheektowaga, NY)

WESTERN NEW YORK MEDICAL PARK, INC 1991-2004

Physician Ownership - West Seneca, NY (Property acquired by Calamar in 2004)

Portfolio

Three-building, 97,000 s.f (81,000 rsf) medical facility leasing space to a broad-

spectrum of medical providers and services

Emergency/back-up coverage for Summit Wellness & Health Plex Facility

126-lot mobile home park and third-party apartment buildings (2004-2007)

Duties & Key Accomplishments

Budget preparation via Kardin, JDE, and Argus software

Budget management of general/CAM expenses, CapX projects, tenant

improvements, and budget variance reporting/reforecasting resulting in NOI vs

budget consistently within established corporate goal parameters

Tenant liaison/customer service resulting in excellent satisfaction surveys and

tenant retention

Leasing (provided leads, site preparation/showing, negotiation, coordination)

Supervision of maintenance staff (payroll, work orders, scheduling,

performance reviews, OSHA compliance, etc.)

Tracking and maintenance of building management reports, inventory, and

tenant maintenance requests via IMPAK software.

Negotiation and management of all service contracts (HVAC, waste,

landscaping, security, life safety, snow removal, etc.) with a critical eye towards

balancing cost with service.

On call 24/7 for all emergencies and property/tenant issues for portfolio

Sharon L. Riznyk * Page 2

FISHER-PRICE, East Aurora, NY 1987-1990

Toy manufacturer

Administrative Assistant – Operations Services Department

Administrative support for Director of Operations Services and nine Engineers. Aided in

preparation of budget reports and updates. Assisted in maintenance of Cost Improvement

and Inventory Reduction Programs. Trusted with a high volume of confidential material

and information. Coordinated annual Operations Services Conference. Member of

Employee Activities Committee.

SKINNER & BROADBENT COMPANY, Indianapolis, IN 1986-1987

Strip Mall Developer

Executive Assistant – Acquisitions/Development Department

Provided administrative assistance to Department Manager and two Department

Representatives. Developed and monitored various reports linked to the efficient operation

of the department. Handled preliminary demographic research work for prospective cities,

created shopping center brochures, organized and maintained Employee Handbook.

CITIZENS & SOUTHERN NATIONAL BANK, Chicago, IL 1983-1986

Chicago Leasing Office – Major Southeastern Bank

Administrative Assistant

Support individual for two Relationship Managers. Managed and tracked customer

inquiries and service requests. Established office follow-up procedure that improved the

handling of customer inquiries/requests.

EARLY EXPERIENCE 1980-1983

Seafirst Bank, Chicago, IL, Administrative Assistant

Baillie Lumber Co., Hamburg, NY, Assistant to Manager of Domestic Lumber Sales

Professional Associations

Greater Buffalo Building Owners and Managers Association (BOMA)

Awards

BOMA Buffalo – Office Building of the Year – 2005 – WNY Medical Park

Education

New York State Salesperson’s Exam – Passed 4/23/2013 – Meeting requirements to

obtain a New York State Real Estate License with Broker sponsorship.

75-Hour Salesperson’s Pre-licensing Course – Completed 4/19/2013 – Cusack Center

Loyola University – Accounting, Public Speaking

Erie Community College – Business, Accounting

Valedictorian – Eden Senior High School

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