Customer Service Representative
Resume:
Edca Quinones
Jacksonville, FL
Email ************@*****.***
Cell 904-***-****
WORK EXPERIENCE
Customer Service Representative
Aetna Workers Compensation Claims - Jacksonville, FL
February 2010 to October 2013
Responsibilities:
Take incoming calls from patients contact case workers to request authorizations to process claims, if claim was denied i would contact patient and inform them of the reason for denial, if authorized contact the pharmacy and give them the authorization code to process the patients prescriptions, answer patience questions, answer Spanish speaking patients calls, file paperwork, assist other customer service representative in resolving customers issues, among other things.
Accomplishments
I was a good asset not only due to my customer service skills, medical background knowledge, but because i was able to assist spanish speaking customers as well.
Receptionist/Office Assistant
HanaCare - Jacksonville, FL
August 2008 to January 2010
Responsibilities
Physical and Occupational Therapy facility. Greet patients, answer phones, schedule appointments, cancel appointments, create patient files, file update reports from the staff to patient charts, contact doctor offices, call patients to remind them of appointments, assist with set up and break down of treatments for physical therapy according to patient needs under therapist instruction, weekly reports of patients seen cancellations and reschedules, make sure location was clean, close office at night.
Accomplishments
Care for patients as well as for the office and staff needs for everything to run smooth.
Certified Pharmacy Technician (CPhT)
Publix Pharmacy - Palm Harbor, FL
May 2002 to March 2008
Responsibilities
Greet patients, answer phones, register, prescriptions entry in the computer, resolve insurance issues, contact doctor offices via phone and fax, fill prescriptions, file prescription hard copies, file medications for pick up, create medication order, stock medications upon arrival, assist pharmacist, train pharmacy clerks.
Accomplishments
Simplify pharmacists work, assist customers by answering questions, assist with spanish speaking patients.
EDUCATION
Certified Pharmacy Technitian in Pharmacy State of Florida CPhT Board
Tampa, FL 2002 to 2002
Business BA in Management
Universidad Interamericana de Puerto Rico - Bayamón, PR
1993 to 1998
High School Diploma in High School Bayamon Military Academy - Bayamón, PR
1988 to 1993
SKILLS
Bilingual (Spanish/English), Management, File, Inventory, Phones, Customer Service, Register, Computer.
ADDITIONAL INFORMATION
Immediate Availability, Flexible Schedule, Part-Time or Full-Time.
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