Human Resources Customer

Tracy Lewis

***** ****** **** *****

Houston, Texas 77038

Mobile 918-***-****

Home 832-***-****

*******@*****.***

http://www.linkedin.com/pub/tracy-lewis/72/41a/956/

PROFESSIONAL EXPERIENCE

What a Blessing Childcare - Owner 2004 to

Present

. Developed and performed daily activity plans, including math and

literacy concepts

. Design and arrange space allowing for a variety of activities to

promote independence and easier assimilation into the classroom area

. Maintain a safe, secure, comfortable classroom environment to meet

safety needs. Build relationships and make children feel like they

belong. Recognized children for their accomplishments in an effort to

help them achieve their full potential (self-actualization) and self-

fulfillment needs

. Planned and prepared healthy menus for all meals

. Established discipline policies and procedures and developed immediate

emergency plan

. Supervised to direct reports, and developed relationships with staff

and families based on mutual trust and understanding of program

philosophy

. Maintained and performed all financial activities including payables,

receivables, payroll, and state reporting and reimbursement

City of Tulsa - Customer Account Representative 1996 to

2004

. Assisted utility customers in establishing, transferring or

discontinuing water service

. Resolved utility customer inquiries regarding billing, metering

issues, utility policy and procedures, and payment plans

. Coordinated field support to billing and metering work groups.

Maintained a good working relationship with these groups, facilitated

resolution of issues on both sides of the customer's point of service,

develop and maintain positive working relationships with assigned and

managed customer accounts to increase customer satisfaction

Gatesway Foundation - Receptionist, Human Resources Assistant 1992 to

1996

. Responsible for multi-line telephone system via switchboard

. Performed background checks and employment verifications

. Processed payroll

. Responsible for maintenance and disbursement of employee handbook

. Managed mail distribution for all departments

. Prioritized and managed multiple projects simultaneously, as needed

EDUCATION

Tulsa Community College, Tulsa, OK Certificate of Mastery in

Child Care Development

Northeastern State University, Tahlequah, OK 100 hours completed towards

Social Work Degree

Booker T. Washington, Tulsa, OK High School Diploma

SKILLS & ABLITIES

. Strong planning, organizational, and supervisory skills

. Strong interpersonal skills with ability to work independently and

within team environments in a fast-paced, deadline oriented, rapidly

changing environment

. Experienced problem solving/decision making skills and exercises sound

judgment and ability to identify decisions requiring supervisory approval

. Excellent people management skills

. Outstanding written and verbal communication skills to clearly and

concisely present information

. Strong skills in MS Office applications including Microsoft Word and

Excel

. Understanding of disaster recovery procedures

. Handle multiple, highly detailed tasks with exceptional accuracy

Contact this candidate