Customer Service Supply Chain

Nayan Naidoo

Address: Queens Village, New York, *1428 E-mail:

*****.******@*****.***

Phone : 1-718-***-****

Objective: Seeking to develop a career in the retail and logistics

management industry

Experience

Project Associate, Labrador Technology, New York, NY July 2013 - January

2014

. Coordinated with vendors and contractors to manage lead times of

materials assuring timely delivery

. Supported Project Managers through creation of IT Low Voltage Design

Packages

. Performed surveys and punchlisted construction sites to confirm low

voltage design was accurate.

. Coordinated projects for Bridgewater Associates LP., PepsiCo, Alliance

Bernstein, and BNP Paribas

Human Resource Staff, New England Animation Convention, Boston, MA. April

2011- April 2013

. Directed and assisted attendees with customer service issues during an

event for over 30,000 attendees

. Assisted in scheduling events and activities for over 3-days of live

programming covering four floors of the Hynes Convention center

Researcher, SUNY Downstate Research Center, Brooklyn, NY, May 2011-August

2011

. Interviewed new patients concerning awareness of healthcare benefits and

availability

. Compiled data in Microsoft Access to create a database containing patient

information

. Created a database that will be used in presentations concerning

healthcare issues in the New York State Senate

Production Manager, ARP Films LLC., Vestal, NY, September 2009 - March 2013

. Schedule meetings between customers and production company in the

Binghamton and Tri-State area

. Performed customer service calls to sell and market commercial video

packages

. Managed logistics of equipment from off-site storage area to on-site

film area

Education

State University of New York at Binghamton

Bachelor of Science in Industrial and Systems Engineering,

GPA 3.3/4.0 (major), 3.1/4.0 (cumulative), 3.8/4.0 Dean's List (2012-2013)

Graduated: May 2013

Team Leader, System Design II, SUNY Binghamton, January 2013 - May 2013

. Led a team of 18 engineering students in the creation of a manufacturing

plant proposal

. Divided groups in to sub-teams to research various aspects of safety,

planning, and implementation

. Presented proposal to Professional Engineers in the Manufacturing and

Logistics Industry

. Took on a supervisory role supporting special projects team on

forecasting, ERP, and product delivery times

Team Leader, Supply Chain Management, SUNY Binghamton, January 2012 - May

2012

. Led team case study projects resolving issues focused on the Boeing 737

Airline supply chain construction problems by manipulating key factors

such as subcontract management plans, cost/schedule integration, risk

mitigation, information transmission, sourcing, and procurement of

products

Team Leader, Enterprise Systems, SUNY Binghamton, August 2011- December

2011

. Led three team case studies focusing on Lean Manufacturing and current

day inventory management

. Solved inventory management issues by using methods such as two bin

system, JIT, and ABC Inventory

. Presented solutions via MS PowerPoint to a group of 50 engineering

students

Technical Certification and Skills

Dartmouth Thayer School of Engineering Lean Six Sigma Green Belt

. Certified in team organizational skills, continuous process

improvement, and basic engineering statistics

Software and Hardware

. 5 years of experience with MS Office Suite, Labview, Arena, Minitab, MS

Visio, MS Project, and Auto Cad

. Experience with AtTask Management Software and Oracle Crystal Ball

software

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