Isaac Piraino

E-mail : acc09t@r.postjobfree.com Phone : 770-***-****

Address : **** ****** **** **, *******, GA 30047

Work experience

GC services 08/2012 02/2013

Call Center Agent

I was responsible for taking inbound calls from Apple customers. I assisted customers with making online orders of

Apple products. I was also in charge in correcting orders, giving tech support of our product line, and general sales

support; i.e. changing addresses, returning products, giving product information and specs. Other responsibilities

include; writing detailed logs of each call, redirecting calls to the appropriate department, and escalating calls to my

superiors when deemed necessary. I made performance bonus levels about half the time, and received several positive

feedback reviews.

Finney Heating and Air 02/2009 05/2011

Front desk/Data entry

I was in charge of creating, maintaining, and managing a detailed customer database using Microsoft Access. I was also

in charge of general clerical duties such as; answering the front desk phone, redirecting calls to the appropriate people,

and general inquiry from our customers

Qualifications

Can type 45 WPM

Can speak Spanish

3 Year background in customer service

Proficient in Microsoft Office

Education

High School 08/2011 05/2012

Plainfield East Highschool

graduated with high school diploma

Interests

Chess, reading, programming smart phones.

Isaac Piraino

References

References available upon request.