Project Manager Management

Education

Texas A & M University, School of Business and Technology, Texas USA

Masters Business Management (MBA) with specialization in Strategic Management and Global Entrepreneurship

University of Mumbai, India

Bachelor of Engineering-Telecommunications (B.E)

Certifications/Training

• Cloud Concept Consultants Attendance – Introduction to Cloud Computing by SalesForce.com

• People Soft CRM Business Course for ERP Pay Roll, Sales and Marketing

• Siebel eBusiness/On Demand Suite of Products

• Remedy AR System Administrator Certification (User/Administrator Levels)

• Remedy ‘CRM Customer Support, Service Desk and Quality Management’ Advanced Consultant

• ITIL Received ITIL training while on job at client location

• SAP FI/CO Functional Consultant Course Completion

Functional PM Skills

• Expertise in Executive Level Interaction, weekly executive status meetings and interactions with steering

committee

• and executive leadership

• Expertise in serving as a liaison between the Executive teams, Business Units and IT Project teams to ensure

that goals and objectives are clearly communicated and implemented.

• Expertise in providing Project Management Process and Governance direction and guidance to the business

units

• and IT Project teams

Technical PM Skills

• Technology Environments: JAVA, SOA, Web Services, Content Management Systems (Documentum,

Sharepoint), MDM/HADOOP, Cloud Computing, DW, BI Reporting, Organization Change Management,

• Tools/Packages managed as Project Manager: SFDC/Sales Force On Demand (Sales, Mktg, SaaS), SAP

(PLM, Cloud, FICO, AR, AP, CRM), MS Dynamic CRM, PeopleSoft (HRMS, CMS, Sales, Customer Support, Pay Roll,

CRM), Remedy, Siebel, JIVE, MS Sharepoint

• PMI/Service Methodologies: Waterfall, RUP, Agile, SCRUM, Six Sigma, ITIL/ITSM, Rally (Agile)

• General Project Management Tools: MS Project, MS Excel, MS Visio, Clarity, JIRA, Niku, DOORS,

Rational Rose and Primavera PPM

Professional Summary

Senior Project/Program Manager with over 14 years of expertise in managing top tier projects and programs, leading end-end

Project implementations, managing key client relationships and complex global projects with cross-functional teams across the

world.

• Expertise in managing Programs and Projects in the Web Development, Mobility, SAP, ERP Application

Architecture, Data Center, Data Migration/MDM/HADOOP and Disaster Recovery, upgrade/integration of CRM packages like

MS Dynamic CRM 2012/13, SFDC/SAP Cloud, REMEDY, Seibel, PSOFT with integration to legacy systems like SAP,

PeopleSoft.

• Area of Domain Expertise: Banking, Finance, eCommerce, Pharmaceutical/Healthcare, CRM On

Demand/Cloud/SaaS, Cloud Computing, Hi Tech/Operations/IT and, Advertising/Media.

• Expertise in identifying and building integration plans for PMO, org change management strategies and road

maps for global enterprise level corporate initiatives.

• Expertise in performing strategy analysis, gap analysis, process optimizations, business process re-

engineering and creating RFP’s to facilitate business needs.

Work Experience

DIRECTV (Los Angeles CA, Short Term Contract/Backfill) 12/2013 – 1/2014

Senior Project/Program Manager (Contract)

Project Budgets Managed: $3 million

Liaison between the Business and IT groups to ensure that Project Initiatives are discussed and road mapped for targeted

releases. Work with the groups to ensure end to end accountability and project management.

EBAY 06/2012 – 12/2013

Senior Project/Program Manager (Contract)

Project Budgets Managed: $11 million

• Managing Critical, High Business Value Projects and Programs for GET PMO Group, by providing day-to-

day project/program management support, key group representation for stakeholder communication and being the primary

liaison between the technology stakeholders and the business stakeholders.

• Executive and Business level Client interactions and weekly management status reporting (Rally used for

Reporting and Time Tracking)

• Key Projects include a pilot with SFDC Cloud Services (SaaS) to launch a mobility enabled (Android/IOS)

portal for EBAY HR/Travel and Expense to streamline the process of travel approval, tracking expenses and invoice payments

with internal customers and departments. Project also included integration with SAP Enterprise Financial legacy systems to pull

billing information and master data governance

• Key Projects include enhancement of the MS Sharepoint site for EBAY Corporate Legal to provide better

direction and processing of stock option execution for internal customers, Sales Force Integration with SAP PLM for key

corporate communication initiative

• Managing and Monitoring key Master Data management/Data Migration (Hadoop) Projects, change

management, deployment, roll back and disaster recovery procedures using AGILE (Scrum Master)/Waterfall methodologies

and ITSM Service Standards using JIRA

Genentech – A ROCHE Company (BIO PHARMA/DRUGS) 01/2012 – 06/2012

Senior SAP Project Manager (Contract)

• Successfully road mapped and managed the Sunshine Act implementation for Genentech’ key business units,

integrating the corporate gift policy information with key financial backend systems to make necessary information available at

front end per government regulations.

• Successfully road mapped and managed a high visibility project involving integration of SAP

FICO/Manufacturing and Sales Force On Demand(Mobility Android/IOS App) at various local (within US) downstream sites to

provide single click of button approval for drug manufacturing processes from Senior Scientists and Executives

• Business Sponsor & Steering Committee level weekly status reporting and client interaction

• Day to Day IT Team management between teams located in US, Asia and Switzerland.

Pay Pal – An EBAY Company 01/2011 – 01/2012

Senior Project/Program Manager (Contract)

Project Budgets Managed: $15 million

• Successfully Managing Critical, High Business Value Projects and Integration Programs (where.com, Hadoop,

PSOFT HRMS) for the Data Management Marketing and Credit Teams, by providing day to day program and project

management support, planning disaster recovery, key group representation for stakeholder communication and being the

primary liaison between the technology stakeholders and the business stakeholders.

• Executive and Business level Client interactions and weekly management status reporting (Rally used for

Reporting and Time Tracking).

• Successfully Managed projects requiring front end cloud services SaaS/SFDC integration (mobility enabled)

with back end SAP Financial and Info legacy systems to support marketing, channel sales information distribution

• Managed projects using the AGILE (Scrum)/WATERFALL Methodologies and ITIL/ITSM Service Standards.

• Managing and Monitoring key Master Data management/Data Migration Projects (Hadoop Integration),

change management, deployment, roll back and disaster recovery procedures using AGILE (Scrum Master)/Waterfall

methodologies and ITSM Service Standards using Clarity

American Express Financial Services (AMEX) 09/2010 – 01/2011

Senior Project Manager (Contract)

Project Budgets Managed: $2 million

• Project Management of AMEX Travel Services & Finance group product enhancement project that

implemented new product requirements to the existing suite, product feature training road maps, integrating mobility software

with back end SAP Financial Systems

• Team Mentoring, Budget & Resource Management, Executive level communication

Wells Fargo and Company – Internet Services Group (ISG) 5/2009 – 09/2010

Senior Project Manager/Program Manager (Contract)

Project Budgets Managed: $10 million

• Project Management and support of key new product introductions within the Mortgage/Credit/Personal

Loan/Marketing Trend Reporting category and phase out of retired products.

• Program Management of Key Merger (M&A) related executive initiatives involving integration of both banks

(Wells Fargo & Wachovia Bank) client interfacing and operations.

• Project Management of Key Web Application Development, MS Sharepoint upgrade to integrate and

collaborate internal communication, data migration and Integration Projects involving Mobile Apps with SFDC On

Demand(Sales Force) Cloud computing concept for customer single sign on/validation, integrating SAP Billing with sales and

marketing information to provide unified data for customers and merchants.

• Weekly executive status reporting and business sponsor interactions to provide regular updates.

• Managed 7-8 concurrent projects, road map planning, change management and disaster recovery; ensuring

initiatives are prioritized for resource allocations, budgets, issues escalation and set expectations between the Business and

Engineering teams.

• Weekly executive reports, communications and presentations to the steering committee, leading RAD, JAD

sessions and detailed project schedules using MS Project and AGILE (Scrum Master)/WATERFALL Methodology using JIRA

and NIKU

Cisco Systems (Via Infosys) 2/2009 – 5/2009

Senior Project Manager – BIDS Process Re-engineering (Contract)

• Resource and Org Change Management Process Definition and Re-engineering.

• Defining a Resource Allocation and Management Process across the several cross functional groups in BIDS

at Cisco working with the Data warehouse and BI teams.

• Defined a Communication Charter within the group towards an effective and timely escalation and

communication of key issues.

• Managing project timelines using MS Project using six sigma and ITIL/ITSM standards for services

Wells Fargo and Company – Internet Services Group (ISG) 5/2007 – 1/2009

Senior Project Manager/Program Manager – Banking and Customer Experience (Contract)

Project Budgets Managed: $15 million

• Project Management of key infrastructure upgrade for go to market of new products

• Program Management of key data integration projects to enhance product offerings, customer experience and

support desk with Sales Force/CTI Integration to better define their pipeline and provide the sales staff with a more holistic

view of the inventory and back orders (SAP) and move from a email based system to a service cloud

• Managed resources that implemented web app development projects using technologies like JAVA, J2EE,

Portal, DCTM

• Regular client interactions to discuss dependencies and track project critical issues and disaster recovery.

• Managed total budgets of over $10 Million towards execution on time, on budget.

• Team Management with timely resolution and escalation of critical issues.

• Weekly executive reports, gap analysis, communications and presentations to the steering committee. Detailed

Project Schedules and timeline management using MS Project and AGILE (Scrum Master)/WATERFALL methodologies using

JIRA and NIKU

Cisco Systems 11/2006 – 5/2007

Project Manager – Business Resiliency and Operations Group (Contract)

• Work with the Business Resilient Systems group to capture needs, requirements, risks and issues that was

converted into detailed requirements for overhauling the existing problem management and people change management

process.

• Enhanced the existing Process Re-engineering model to ensure prioritization and timely execution and

resolution of critical issues/problems driving towards the ultimate goal of proactive resolution and away from reactive

resolution.

• Ensured the Operations teams fulfilled the goals and objectives set by the Critical Systems Resiliency

Executive Team.

• Led a team of Problem Managers and SME from each IT Organization to ensure successful execution of the

Problem Management Process using six sigma and ITIL/ITSM service standards

Wells Fargo and Company – Internet Services Group (ISG) 5/2005 – 11/2006

Senior Project Manager/Business Analyst – Banking and Customer Experience (Contract)

Project Budgets Managed: $12 million

• Program Management of a key Customer Authentication and Fraud Prevention system overhaul that

introduced new fraud detection procedures that alerted the bankers who would then set up financial alerts to trigger the fraud

prevention process, thereby preventing the fraud from being executed (SAP/Oracle/SFDC/Web/DCTM)

• Project Management & Change Management of key Fraud Mitigation and post Fraud Procedures to allow

customers to effectively report Fraud and help the bankers pro actively detect fraud accounts based on certain traits and

transaction patterns.

• Project Management methodologies used were WATERFALL and AGILE (Scrum)

• Responsible for working with the Business & Technology teams to define requirements, capture requirements

using DOORS and manage a running list of dependencies and project issues

• Managed total budgets of over $15 Million towards execution on time, on budget.

• Team Management with timely resolution and escalation of critical issues. Managing Project tasks, milestones

and schedules using MS Project, JIRA and NIKU. Technologies used on all projects were JAVA, J2EE, DCTM, Web Services,

Cloud Computing

• Weekly executive reports, communications and presentations to the steering committee.

Visa USA 7/2004 – 5/2005

Project Manager/Sr. Business Analyst – VROL (Contract)

• Managed the financial transaction (PSOFT FICO), dispute resolution/Fraud tracking process enhancement

and People change management Project that involved representation of over 2000 banks and financial institutions.

• Working with the Business & Technology groups to ensure the team had clear understanding of Local and

Global business needs via clearly articulated business requirements.

• Managed Project Scope, Deliverables, Timelines

• Served as a focal point of contact for Project Escalation and ensure appropriate Business Escalation on key

issues.

• Regular Management Presentations and Communication.

Visage Mobile, Walt Disney funded MVNO Cellular Company 3/2003 – 7/2004

Project Manager/Lead Business Analyst (Contract)

• Business Definition and guidance to the Client Steering Committee in defining their product offerings in

addition to leading an effort to build a Web based PSOFT CRM Platform to facilitate client offerings. The effort involves:

• Formulated common strategies and business objectives by canalizing strategic objectives from the Finance,

Marketing, Sales and other Key Business Units towards building a core CRM Platform that was highly flexible, adaptable to

future change requests and can support a robust financial transaction and fraud prevention system to allow multiple MVNO

offerings on the same platform.

• Managed multiple cross-functional, highly skilled offshore-onsite teams and resource allocation.

• Managed Client Relationships and ensuring timely Project Deliverables.

• Performed Risk Analysis and addressing escalated issues.

• Maintained Project plans, project meetings and management status reports.

Infosys Technologies 6/2001 – 3/2003

Clients: Aetna, Anthem Blue Cross, Apple Computers

PSOFT CRM Practice Lead

• Executing project deliverables, overseeing daily activities and establishing implementation methodologies

using RUP processes.

• Leading the development and refinement of project requirements, estimates, plans and schedules, for

successful project delivery using technology suites like NextGen Practice Management suite and integrating the same with

Siebel and PeopleSoft CRM.

• Creating RFP’s and Business presentations to client management and visiting sponsors.

• Workforce planning and management coaching to implement best practices.

Work Experience for Financial years 1998 - 2001

• FY 2000 – Remedy Corp - Worked with several Remedy & Siebel CRM Implementation Partners like to

manage end to end Remedy CRM Sales & Marketing, Customer Support, Call Center Implementations at Clients like Juniper,

Adaptec, Terrayon Systems and Conexant

• FY 1999 Remedy Corp - Managed the first global CRM-CTI Integration Project on the West Coast to enable

a group of Customer Support Representatives to expose a 360 degree view of the Customer they are about to attend to, enabling

the agents to serve the customer’s needs more appropriately

• FY 1999 HCL Technologies - Managed a key Multi-million dollar CRM Account for HCL Technologies

• FY 1998 Motorola Inc - Managed several key CRM Initiatives for Motorola Inc

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