Customer Service Sales
Resume:
Sherida Miller
Escondido, California 92027
*******@***.***
WORK EXPERIENCE:
Purple Heart Express: November 2012 to November 2013
Shift Manager: Sales experience dealing with retail and gas on a delay basis during work
schedules and on-call. Customer service and store recovery. Being able to lift 20 to 50 pounds or
more when receiving shipment throughout the week. In addition having great interpersonal skills
to assist soldiers and other customers on a daily basis. Having the ability to have patience when
dealing with the customers. Hiring and reliving employees that are not performing their jobs to
Army Air Force Standard. As a shift managers demonstrate and maintain the willingness to
multitask and listen and follow direction at all time to be a step above the rest.
Taegu, Armed Forces Overseas: July 2011 to October 2012
Store Associate: Sell and promote a variety of merchandise to customers using a salesmanship
friendly attitude and courtesy. Operate a computer and cash register or other sales related
equipment balances daily financial transactions. Practices loss prevention procedures as trained
and being able to scan and look up inventory of merchandise to see when the merchandise is
coming in and if the inventory has been stolen and other related retail duties as required.
ProMedica Lake Park: February 2006 to July 2009
Secretary/Receptionist: Performed a range of clerical duties that
supported the operations of the unit. As unit receptionist greeted and directed visitors.
Served as an important link in the communication chain ensuring information was
transmitted between nursing personnel, physicians, patients, family members and other guests.
Having the ability to work as a team in the clinic and in the hospital. In addition specimens
needed to be sent down to lab and double check that the nurse had put the correct name on the
specimens and sent as soon as possible. Assembled patient charts. Entered patient information
into an advanced data system.
Our First Love: February 2002 to March 2009
Teacher: As childcare teacher maintained attendance records, submitted grades,
and formulated new exams. Developed effective methods to improve confidence and
accuracy. Taught grammar, reading comprehension, listening, and writing skills. Maintained
daily open communication with parents. Maintained confidentiality. Reported any
suspect abuse to supervisor. Maintained a safe and healthy environment. Inspected and
replaced damaged or lost material. Attended in-services and staff meetings monthly. Maintained
CPR and first Aid certified.
Rainbow Apparel: February 2003 to 2006
Store Manager: Managed retail store and supervised employees. Planned and prepared work
schedules, assigning employees to specific tasks. Prepared quarterly budget
plan. Supervised employees engaged in sales work, conducted inventories, rotate old
stock, brand names and sizes of grocery items, lift boxes over 50 pounds, reconciled cash
with sales receipts, answer customers questions, keeping operating records and
preparing daily record of transactions.
Heartland Holly Glen March 1997 to March 2003
Stated Nurse Assistant: Performed duties in care of patients in nursing home under direction of
nursing and medical staff. Assisted in providing self-care training such as bathing and
dressing to train residents in daily self-care practices. Turned bed ridden residents to
prevent bedsores. Took resident to the therapy area. Served and collected food trays and
fed patients as required.
Riverside Hospital: December 1990 to December 1997
Dietary Cook: Assisted in the planning of menus for patients. Made sure food was
hygienically and correctly prepared and attractively presented. Set up cafeteria lines, steam
tables. Make hot and cold sandwiches replenished when needed. Maintained diet
records, developed a nutrition care plan in consultation with dietitians. Assisted in the
training of staff involved in the preparation and serving of meals for patients
with particular diets. Used computers for data entry.
EDUCATION:
Ashford University
Master: Organization Management Specialization Health Care Administration: September 2011
to August 2013
Bachelor: Major Health Care Studies: October 2009 to September 2011
Statuzenberger College
Associate: Medical Billing and Coding A.A.B., Medical Office: September 2003 to September
2005
Lean Six Sigma Green Belt Coursework Completion 64 Hours 09/19/2012 10/19/2012
Additional Information:
License - State Tested Nurse Assistant (12/12/1997)
CPR, First Aide and BLS 2013
USO Korea Volunteer (2010/2011)
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