Customer Service Sales

Darrius Humphrey

Sales Manager with Finance degree

Washington, DC

***************@*****.*** - 202-***-****

To become a valuable member of a team that is responsible for bringing in additional revenue, marketing to

potential clients, and maintaining existing relationships

WORK EXPERIENCE

Management Assistant,

Enterpise Holding Inc - Farmington Hills, MI - December 2012 to Present

Achieved above expectations for monthly sales goals while maintaining high customer service scores

• Reduction in monthly loss by proper underwriting and executing 30 and 60 day AR'S

• Employee development accomplished through training and setting a daily example to follow

Customer service rep

Minacs - Farmington Hills, MI - August 2012 to January 2013

Successful completion of Verizon's Earn the Right program

• Top seller for month of October

• Daily engagement of 50 to 100 customers to achieve 20 wireless conversations per day.

Multi- Site Sales Manager

Target Mobile - Madison, WI - February 2012 to July 2012

Process troubleshooter: whereby going to multiple locations and working to fix their process. Results were

green indicators were achieved.

• Recruiting and coaching of sales associates so that a winning team environment was implemented

• Daily interaction of 50 to 100 customers to achieve 20 wireless conversations

• Analyze and use creative problem solving techniques, anticipate customers' needs and proactively offer

options.

Teacher

Howard University - Washington, DC - August 2009 to February 2012

Responsible for planning and implementation of classroom activities utilizing individual instruction to ensure

comprehension and proper application of material based upon student's individual plan.

• Implemented Individual Education Plan through direct instruction to meet individualized outcomes and

strategies.

• Presented relevant information at team and parent meetings when needed to ensure that written and verbal

communication with parent consistently occurred and was properly documented.

• Daily presentation of lesson plan and grading of work.

• Responsible for handling daily inquiries of students and after school tutoring.

• Responsible for planning and implementation of classroom activities utilizing individual instruction to ensure

comprehension and proper application of material based upon student's individual plan of care.

Executive Team Leader

Target Corp - Linden, NJ - July 2008 to February 2009

Managed 22 person team that was responsible for logistics process to ensure safe nightly unloads and ensure

maintenance of proper stock levels

• Responsible for hiring process and training of new team members and executives

• Ensure daily and monthly reports are properly prepared in order to comply with Target policies

Petty Officer Third Class

United States Navy - May 1999 to July 2004

Supervised an office of four to five employees including colleagues and subordinates.

• Accountable for all purchases and maintenance of all ship's communication equipment.

• Other duties included monitoring, maintaining detailed logs, and repairing all satellite equipment.

EDUCATION

B.S. in Finance and Economics

Rutgers University

Howard University

ADDITIONAL INFORMATION

RELEVANT SKILLS & EXPERIENCE

Sales Management Effective Communicator Motivator Microsoft Suite

Problem Solver Human Development Cost Analyst Marketing

Military Bearing

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