Customer Service Manager
Resume:
Lauren Miers
**** *** *** ***, *******, AL *****
***********@**********.***
Profile
Aim to work for a team of motivated individuals who are enthusiastic about
finance and where I can utilize my skills and experience for the benefit of the
company. Strong planner and problem solver who readily adapts to change,
works independently and exceeds expectations. Able to juggle multiple
priorities and meet tight deadlines without compromising quality.
Education
University of Phoenix
Relevant Courses:
Project Management for Executive Assistants
MS Office for Professional Staff
Keyboarding and Document Formatting
Professional Development:
Microsoft Office Specialist (MOS), 2007
Key Skills
Office Office Management Spreadsheets/Reports Front Desk Reception
Skills: Records Event Management Executive Support
Management Calendaring Travel Coordination
Database Teller Loan Processing
Administration Internet Savvy
Customer Service
Comput MS Word MS Outlook MS Publisher
er Skills: MS Excel MS Access FileMaker Pro
MS PowerPoint MS Project Windows
AS400 Compliance One Image
Experience
First State Bank Administrative Assistant/Customer
Lineville, AL Service, June 2009 to Present
Handled multifaceted clerical tasks (e.g., data entry, filing, records management, teller
work, and loan processing) as the assistant to loan officers and executives. Maintained
database and ensured the delivery of premium service to customers. Quickly became a
trusted assistant known for “can do” attitude, flexibility and high quality work.
Highlights:
Communicated effectively with multiple departments and established strong
relationships to gain support and effectively achieve results.
Provided timely, courteous and knowledgeable response to information requests;
screened and transferred calls.
JP Morgan and Chase Customer Service
Representative, August
Marietta, GA 2008 to
April 2009
• Communicated with people in a call center environment
• Assisted customers with getting credit cards activated and assisting them in understand the terms of their
agreement with Chase Card Services
• Earned excellent marks on performance review
Tomita USA INC Office Manager, March 2007 to July
Anniston, AL 2008
Handled multifaceted clerical tasks (e.g., data entry, filing, records management and
billing) as the
Assistant to the Branch Manager. Coordinated travel arrangements, maintained
database and ensured the delivery of parts to manufactures such as Honda and Kia.
• Communicated effectively with executives and established strong relationships to
gain support and effectively achieve results.
• Was entrusted to manage the office in the event the supervisor was absent.
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