Project Manager Management
Resume:
Mark J. Garvulenski
** **** ***, *******, ** ****0
E-mail: *******@*****.***
Experience Summary
Implementation and support of system applications, network administration and project
management. Experienced with hardware, software, supervision, client support, testing,
environment design, cost control, disaster recovery and user application training. Communicate
with vendors and all levels of management with recommendations to senior management cross-
referencing technology with business intelligence. Provide analysis of process workflows and lean
process improvements
Education
Business, Chicopee High School, Computer Science, Holyoke Community College, ITO-UTC,
United States Government Accounting, USN (Honorable Veteran).
Specialized Training
Hardware, HP, Dell, IBM, Acer, Blackberry WordPerfect, Lotus Notes, Paradox
Endeavor Source Code Management Basic, Visual Basic Programing
Project Management, Hartford Graduate Center Microsoft Project
ABSS Oracle Administrator PKI
BCWipe DTS, RTS, IAPS, DCIPS, ABSS
Microsoft Office 03,07,10,13 Windows, XP, Vista, 7
Microsoft Server 2003, 2008r2 Android, Linux
Professional Certifications
Microsoft NT Server,OS2, HP Netserver, Exchange, TCPIP, Windows Client, Project Management
– PMI, MA DOE Teaching Systems Certification, ACE P&W ( lean processing ).
Work History
Veterans Administration
Leeds, MA 01022
Facility Revenue Tech – FRT (GS-6/7)
October 2013 – Present (40 hours Full Time)
Responsible for validation and audit of third and first party reimbursable insurance claims. Performs program
support for the collection, compilation of data and program information in support of the revenue cycle.
Support the functions of financial reporting, account receivable management, billing, insurance, health
information management and compliance. Reconciliation of Government interest and regulatory framework
and interfacing these with industry trends and practices. Supports the COO and CPAC with standardization
and consolidation of the VHA. Reconciles eligibility groups, copayments and assist with veterans
entitlements.
Westover ARB
Chicopee, MA 01022
Accounting Tech- Travel Department 439th AW/FM
January 2013 – September 2013 (40 hours Full Time Temp)
Reconcile and review claims of complex travel vouchers with an accuracy rate of 94% for AFRC Members
within the (DTS) Defense Travel System and the (RTS) Reserve Travel System. Review documents and
audit, validate claims and post to members account. Enter computerized data in order to maintain accounts
and produce financial reporting. Train base members the basics about travel regulations and procedures in
filing claims. Post receivables for overpayment of claims.Transmitting travel payments through
AFRC/MAJCOM AND DFAS Defense Accounting Finance Services. Responsibility for creating and posting
debts for the US Government. Updating numerous accounting lines and reconciling JVs and 1081s to keep
budget balanced. Researching technical knowledge of the JTR (Joint Travel Regulations) and DODFMR
(Dept. of Defense Financial Management Regulations). Assist Lead Technician in their absence.
Massachusetts Career Development Institute, INC.
Springfield, MA 01109
IT Manager & Systems Instructor A+ Network+ Certification
March 2009 – December 2011 ( 40 hours Full Time )
Administrator of the production network and classroom system environments. Research and purchase
hardware and software. Teach A+ and Network+ curriculums applying contextual learning process including
project management methodologies. Mimic real life IT business scenarios within a classroom environment
and production environment. Implement and teach adults updated technologies and business trends.
Effectively communicate with various vendors and co-ordinate SLA agreements. Produce system group
policies and procedures in order to influence quality lean workflows for the Institution’s staff. Break fixes
servers, clients within a Microsoft AD environment. Implement new technologies as required by laws and
business requirements.
Pratt & Whitney
East Hartford, CT
Government Security Compliance – Lead Tech, IT Design & Analyst
October 2005 – December 2008 ( 40 hours full time )
Audit system security compliance within Pratt & Whitney using Federal Government regulations
from DSS, DOD and other agencies. Support security configurations for unclassified and
classified desktop computers. Update systems and applications in order to meet customer
requirements. Perform security related inventories and settings NISPOM & JAFAN. Research
current hardware and software and also new technologies. Maintain department portal and
streamline workflow. Administer and built portal for GSC and customers. Support ACE. Build
classified images and partnered with CSC. Support and research multiple peripherals such as
blackberry, palm, MFDs and others. Audit financial budget variances to plan verify water line
projects. Utilize software tools ( VMware) in order to produce lean workflows and increase
customer satisfaction. Produce all ACE monthly reports for department productivity including
value streams, root causes and process flow charts. Produce presentations for audit boards and
management.
Schedule and teach software to GSC user community. Play an active role in employee HR
engagement teams and promote best practices.
Perot Systems Government Services, Inc.
Systems Administrator - FSA
Mar 2000–October 2005 ( 40 hours full time )
Providing administrative support for U.S. Air Force DFAS financial systems (installations,
maintenance and disaster recovery). Provides day-to-day desktop support for all users he
recommends and constructs technical solutions for the Financial Division of Westover ARB. Built
an intranet site for the Financial Division and provides Webmaster service for the site. Provides
system production support for Oracle databases, RTS, DTS, IAPS and ABSS for the Financial
Management Division and Payroll.
Microsoft Product Manager
United Health Group
03 1998–Mar 2000 ( 40 hours full time )
Corporate wide product owner for Microsoft Office Products including Office95, Office97, Office2000.
Liaison between UnitedHealth Care and Microsoft providing third level support, product maintenance and
Y2K compliance readiness. Produce technical documents for second level support and user guides for Web
publication. Project Manager for MS Office products and others.
Technical Consultant
CIGNA
01 1992 – 02 1998
Technical Consultant ( 40 hours full time )
Product support for current production applications. Provide complex problem resolutions for
year 2000 migration project on a client/server basis. Test and configure solutions within
standards for third party applications for each line of business. Support and provide excellent
customer service for the end user community including training and consulting. Experience with
system project management with a focus on business requirements and the integration of new
technologies.
CIGNA - Network Administrator - Lab Manager
Develop and support Model Office Network and clients to provide a testing facility for Unit System
Testing and Acceptance Testing of in house applications. Troubleshoot application errors on the
client and server, including possible hardware problems. Installation and configurations for each
platform. Performance testing of Hardware and operating systems including benchmarks for fine-
tuning. Purchase required hardware and maintain service contracts. Distributed final code to
production sites and support application development teams. Build servers, clients and related
components in order to meet requirements for a testing or production environment.
CIGNA - Technical Architect - Support Specialist
Evaluate system re-engineering projects and related course of action utilizing new technologies.
Benchmark price and performance analysis in conjunction with business requirements. Provide
system consulting and recommendations to senior management. Evaluate server and client
platforms; Hewlett Packard, IBM, Compaq. Contract and negotiate pricing with
software/hardware manufacturers, vendors and resellers. Provide desktop support for new
applications and operating systems to the user community. Administer three networks, user
accounts disaster recovery, backups and remote computing. Provide software instruction and
training for users in multiple environments. Construct and maintain automated on-line information
tools. Supervise Co-op interns providing system services that support eighteen projects across
five computing platforms.
CIGNA - Corporate Staff Accountant ( 40 hours full time )
Jan 1992 – Mar 1994
General ledger accounting for the Corporate Finance Department reconciliation of cash flows. Automate cash
flow from a manual function to computers. Produce monthly financial reports and GAAP ledger balances for
corporate entities. Data entry in McCormick & Dodge database. Produce Annual Financial Statements for the
NAIC Life Insurance Blue book, Green book, escheat and reconciliation of unclaimed property. Follow
accounting regulations and procedures and process accounting transactions to automated systems.
United States Navy ( 40 full time )
Jun 1980 – June 1986
Disbursing Petty Officer responsible for military payroll for 400 service members including pay,
entitlements,SF1081, JVs transferring funds and travel according to JTR regulations understanding of RTS
and DTS and record keeping of service member. Process transactions and post to proper account codes.
Honors and Awards
CIGNA – architectural award
DFAS letter of Appreciation
Pratt & Whitney Appreciation Ace Awards, 2006, 2007, 2008
Inactive TS Clearance renewable
US Veteran
References: Submitted upon request.
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