Customer Service Representative
Resume:
LaTasha Collins
*******.*********@*****.***
Summary of Qualifications:
Over 10 years of experience providing exceptional administrative support
Possess excellent interpersonal and communication skills
Remains calm under pressure, able to quickly resolve customer concerns or issues
Works effectively in fast paced, high volume environments; Call-center experience
Health insurance/benefits industry experience
Computer skills include Windows, Microsoft Word, Excel, Access and Outlook, Lotus
Notes
Work Experience:
Latham Pool Products Latham, NY 03/2013-11/2013
Order Entry (Temporary Position)
Entered orders for various pool products using information given by dealers and home
owners.
MVP Healthcare Schenectady, NY 04/2012-07/2012
Provider Data Management (Temporary position)
Verified provider participation with MVP insurance. Created ID numbers for claims
processing. Updated existing information to match billing information on claim.
Maximus Albany, NY 05/2011-12/2011
Customer Service Representative (Temporary Position)
Answered calls from members and providers regarding Medicaid benefits for NYS
recipients. Advised on enrollment processes and co-pay information.
Davis Vision Latham, NY 11/2010-03/2011
Customer Service Representative (Temporary Position)
Answered routine questions from members and providers of vision benefits regarding
benefits and costs for services.
Express Scripts Troy, NY 07/2007-08/2010
Data Entry Technician
Entered prescriptions for customers via fax and phone.
Fusco Personnel Albany, NY 04/2007-07/2007
Customer Service Representative (Temporary Position)
Answered calls from members and pharmacists participating with the NYS Epic
prescription program regarding benefits, payments and claims.
Education:
Rasmussen College 11/2010-Present
Associates degree in Medical Administration
HS Diploma; South Colonie Central High School Albany, NY
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