Customer Service Manager

Cynthia Poff

Owner

Oxford, PA

********@*****.*** - 610-***-****

WORK EXPERIENCE

Owner

Restaurant Management - 1994 to 2013

Responsible for all aspects of running a successful business: inventory management, sales, marketing, and

employee management, customer service, building maintenance, food safety, and responsibly serving alcohol.

Maintained thorough knowledge of all functions tended by employees and capable of stepping into any position

with confidence and proficiency. Front line representative for guaranteeing customer satisfaction and public

relations. Current Chester County Health Department Food Manager Certificate.

Office Manager

Transportation & Logistic - 1979 to 1994

Witman Ent, McMichael Trucking, Vandenhuevel Trucking, Jacks Ent. - 1979-1994 (The company was sold

four times; employment was maintained at request of each new owner)

Office Manager - Responsible for all aspects of office management to ensure smooth business operations:

customer service, bookkeeping, payroll and liaison for employees. Other responsibilities included receiving and

preparing orders for shipment, sales, handling customer inquiries, and maintaining files to ensure compliance

with state law.

Dispatcher - Ensured smooth operation of inventory processes including receiving and dispatching of goods.

Coordinated timely dispatch of truck, handles emergency call for breakdowns, maintained time logs for drivers,

maintained fleet maintenance schedules, procured proper permits for loads, tracked status of all vehicle

movements.

Fleet Management for Independent Truckers - In addition to full time employment status, this side business

utilized the skills to help small trucking companies and independent truckers manage their hours, payroll,

paperwork, and route management of fleets.

Customer service and sales

Organic Compost Corp - 1974 to 1979

in a wholesale product industry. Receiving and preparing orders. Worked directly with sales representatives

and buyers.

ADDITIONAL INFORMATION

Core Competencies

• Analytical & Qualitative Skills

• Customer Service & Relations

• Project Management

• Budget Management

• Accounts Payable/Receivable

• Event Planning & Management

• Staff Management & Training

• Inventory Assessment & Management

• Dispatch & Fleet Management

• Payroll

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